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Brand Certified

Chipotle Mexican Grill

3.2
(442 reviews)

Business Details

66 Branch Ave, Providence, RI
02904, United States
(401) 354-2434

About

Mexican Restaurant
Chipotle Providence Branch Ave is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
66 Branch Ave, Providence, RI
02904, United States

Hours

Reviews

3.2
442 reviews
5 stars
154
4 stars
73
3 stars
44
2 stars
36
1 star
135

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting dismissive attitudes and poor customer service.

Food Quality

Numerous reviews mentioned issues with food quality, including undercooked rice, small portions, and inconsistent freshness of ingredients.

Cleanliness

The restaurant was often described as dirty, with unclean dining areas and food preparation surfaces, leading to a negative dining experience.

Order Accuracy

Many customers experienced incorrect orders or missing items, contributing to overall dissatisfaction with their visits.
  • AB
    Amayah Brooks
    Feb 26, 2026
    2.0
    workers are beyond rude. dont waste your time here.
  • WH
    W R Harvey
    Feb 24, 2026
    5.0
    Typical chipolte food. Not complaints.
  • EE
    Elizabeth
    Feb 22, 2026
    1.0
    This place actually sucks. No one listens to what you want to eat and they keep slamming stuff because they don’t want to be there. Like you applied for the job stop throwing a fit? Asked for corn and got two large scoops of tomatoes. Tomatoes are me least favorite food. These people need to reconsider their employment bc they are awful at what they do
  • DF
    David Franco
    Feb 6, 2026
    2.0
    I gave this Chipotle on Chalkstone Blvd in Providence a second chance because it’s nearby, but I’m still disappointed. The food is fresh and tastes good, but the portions are extremely small. It feels like they add only a tablespoon of each ingredient, and the burrito ends up tiny. I was still hungry after finishing it. What makes it more frustrating is the price. I paid over $16 for just a burrito with guac and lettuce, while at other locations like Smithfield and Seekonk I usually pay around $10–$11 for the same items, get a much fuller burrito, and even receive a free water cup. Those locations know how to make a proper, filling burrito. For comparison, my burrito had rice, pinto beans, barbacoa, corn, pico de gallo, lettuce, sour cream, and guac, yet it was still smaller than a Hot Pocket. It honestly feels like the staff are trained to give very small portions. Not worth the price here. You’ll spend less and get more food at other Chipotle locations.
  • NM
    Naiomy Maldonado
    Jan 20, 2026
    1.0
    A Disappointing Experience at Chipotle During a recent visit to Chipotle, my mom and I encountered a notably disappointing experience. From the moment we approached the counter, the service was lackluster. The workers seemed uninterested and, at times, even gave off a dismissive attitude. This lack of courtesy was off-putting and set a negative tone for the entire visit. To make matters worse, the portions were incredibly minimal. Despite paying a substantial amount—$40 in total—we received far less than what we expected. The amount of meat and other ingredients were barely adequate, leaving our meals looking sparse and unsatisfying. Finally, the quality of the food itself was disappointing. The flavors were lacking, and the meal didn’t meet the standard we’ve come to expect from Chipotle. All these issues combined made the experience frustrating and ultimately not worth the cost.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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