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Brand Certified

Chipotle Mexican Grill

3.7
(448 reviews)

Business Details

235 Thayer St, Providence, RI
02906, United States
(401) 621-2503

About

Mexican Restaurant
Chipotle Providence - Thayer St is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
235 Thayer St, Providence, RI
02906, United States

Hours

Reviews

3.7
448 reviews
5 stars
204
4 stars
86
3 stars
46
2 stars
26
1 star
86

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported poor service, including rude staff, long wait times, and frequent order mistakes.

Portion Sizes

Many reviews highlighted inconsistent and small portion sizes, leading to dissatisfaction with value for money.

Food Quality

Feedback on food quality was mixed, with some praising the taste while others complained about cold, overcooked, or improperly prepared items.

Cleanliness

Several customers noted that the restaurant was unclean, with dirty tables and unsanitary conditions.

Inconsistent Experience

Customers experienced varying levels of service and food quality, indicating a lack of consistency at this location.
  • MZ
    Marques Zarate
    Feb 4, 2026
    1.0
    I order here frequently but I will take my business to Baja's. For a second time, I have placed an online order and when I go to pick it up the store is closed. To get a refund I need to speak with a chatbot for 20 minutes which is a time sink and annoying. I eat here out of convenience but honestly the portions are wildly inconsistent, the team members are cold, and at the end of the day it is just a completely average burrito.
  • LS
    Lexi Santos
    Jan 18, 2026
    1.0
    Workers should be ashamed of themselves for the food they serve. I will never come back to this location again.
  • AR
    Alanis R
    Jan 17, 2026
    1.0
    How home girl gonna try to sit here and charge me for AN ENTIRE BOWL for a side of sour cream because tacos only come with 3 sides… you can’t charge me for a side of guac you gonna sit here and tell me I got pay FOR AN ENTIRE BOWL for a side of SOURCREAM you outta your mind fr. I hope you getting paid as the CEO of chipotle to be so stingy of a scoop of sourcream 🤣😭 girl bye fr
  • AA
    Agbizzle
    Dec 19, 2025
    5.0
    Best chipotle location
  • KK
    karl
    Dec 5, 2025
    1.0
    had a very disappointing experience at this Chipotle on 12/04/25 around 3 PM. While I was in line, one employee began yelling at a coworker in front of all the customers. It created a very unprofessional and uncomfortable atmosphere. I laughed a little at how inappropriate the situation felt, and the employee confronted me, asking “What’s funny?” in a disrespectful tone. When I responded, she told me she wouldn’t serve me. A worker should never speak to a paying customer like that, regardless of the situation. I’ve never had an experience like this at Chipotle before, and I hope management addresses this immediately. No customer should be treated this way.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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