Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,232 reviews
5 stars
520
4 stars
249
3 stars
202
2 stars
92
1 star
169
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about undercooked items and incorrect orders.
Cleanliness
The restaurant's cleanliness was criticized, with reports of dirty dining areas and unsanitary conditions.
Location Concerns
The location was noted for having a lot of loitering and homeless individuals nearby, which affected the overall atmosphere.
Positive Staff Interactions
Some customers highlighted friendly staff members and good service experiences, indicating that not all interactions were negative.
- THTenae HughesDec 28, 20252.0The manager working right this second between 11am and noon on 12/28 was rude as all hell and tried to lie to our faces… TWICE! We had 4 fountain drinks since we were ordering for the family and we asked for a drink tray; he said something under his breath and said sorry so we thought he was going to grab it when he grabbed the food. Passed the food over; walks away again. Never passes back my brother’s card… comes back and tells us we are all set. “No, I didn’t get my card back and I asked for a drink tray…” The manager says “I said we don’t have any…” gives the card back. Alright whatever. We get home pass out the food and realize they forgot the 10 piece nuggets. My brother takes a picture of everything so the kids can start eating and we go back for the nuggets. We walked in instead of going back through the drive thru and the first thing we see is an entire stack of drink trays! Ok cool. We tell him they forgot the nuggets and he says “there’s no way I forgot the nuggets” with attitude so we show him the picture and he scoffs and finally gets us the nuggets. Like I am so sorry you work at Wendy’s sir but don’t take it out on us…
- JLJocelyn LavigneDec 27, 20253.0Terrible location. Lots of homeless people asking for red money outside.
- GMGarret McDonaldDec 24, 20251.0Went at 8:10 pm on 12-24-25 and this kid took my order very sarcastically and then says “can I tell you something. We’re closed.” I then asked why he took my order if they’re closed and he laughs and goes “I don’t know” unreal
- SBSteve BoydDec 19, 20254.0A better junk food than most burger places
- NBNaya BrooksNov 19, 20251.0Such FRIENDLYYYY drive thru workers!!!!! 🥰🥰🥰🥰
Frequently Asked Questions About Wendy's
Is 120 Broad Street Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at the Wendy's located at 120 Broad Street, Pawtucket?
The drive-through is open Monday from 7:00 AM to 11:59 PM; Tuesday through Friday from 6:30 AM to 4:00 AM; and Saturday and Sunday from 7:00 AM to 4:00 AM.
Does this Wendy's location serve breakfast options?
Yes, the Wendy's at 120 Broad Street serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa as payment methods.
Can I order delivery from the Wendy's at 120 Broad Street?
Yes, delivery is available. Use the Wendy's app or visit order.wendys.com and enter your address to check delivery availability.
Is there a Wendy's app to place an order for this location?
Yes, you can use the Wendy's app available in the Apple App Store or order through quick links to place your order conveniently.
What are the dining options available at this Wendy's?
This Wendy's offers dine-in, drive-thru, takeout, and delivery services. Curbside pickup is not available.
How can I contact the Wendy's at 120 Broad Street for feedback or questions?
You can call the location directly at (401) 733-3057, contact customer care via their website live chat, call 888-624-8140, or complete the Wendy’s Customer Satisfaction Survey online.
Are there nearby places I can visit before or after dining at Wendy's?
Yes, nearby places include Walgreens pharmacy, Nutry Zone café and smoothie bar, and Tikal Restaurant and Lounge for additional dining options.
Is there convenient access to public services near Wendy’s at 120 Broad Street?
Yes, the US Post Office and Social Security Administration office are nearby, making it easy to run errands before or after your meal.
Can I find entertainment or fitness facilities close to this Wendy's location?
Yes, Dennis M Lynch Arena and USA Karate - Pawtucket, RI martial arts club are close by, providing options for ice skating, concerts, and active life activities.