At Wendy’s in Pawtucket, RI we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Pawtucket, RI hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
While some customers enjoyed fresh and hot food, others complained about undercooked items and missing components in their orders.
Cleanliness Concerns
Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Location Challenges
The area around the restaurant was noted for loitering and panhandling, which detracted from the dining experience.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific employees for their friendliness and helpfulness.
MM
Man Mazzaferro
Feb 9, 2026
5.0
This Wendy's is a solid go-to, especially since they are open until 4 AM. It's the perfect spot for a late-night meal when everything else is closed. The crew is friendly and the food is exactly what you expect from Wendy's. In the past, there was a lot of panhandling in the drive-thru during warmer days, but it seems to have quieted down lately which makes the experience much smoother. Pro-tip: Definitely use their app for speedy checkout and the rewards—you can rack up points for free meals and discounts really fast!
RP
Robert Parham
Feb 5, 2026
2.0
Heads up be careful look at your receipt when you order I ordered three Dave's doubles sandwiches only on the board it says 7.39 but on the receipt it says 7.69 my bill SHOULD HAVE CAME OUT TO 24.02 WITH TAX INCLUDED BUT IT WAS 24.92 THE PRICES IN THE REGISTER DOES NOT MATCH WHAT'S ON THE BOARD
KL
Kaylene Leroux
Jan 14, 2026
5.0
Hot food! Very fresh.
TH
Tenae Hughes
Dec 28, 2025
2.0
The manager working right this second between 11am and noon on 12/28 was rude as all hell and tried to lie to our faces… TWICE! We had 4 fountain drinks since we were ordering for the family and we asked for a drink tray; he said something under his breath and said sorry so we thought he was going to grab it when he grabbed the food. Passed the food over; walks away again. Never passes back my brother’s card… comes back and tells us we are all set. “No, I didn’t get my card back and I asked for a drink tray…” The manager says “I said we don’t have any…” gives the card back. Alright whatever. We get home pass out the food and realize they forgot the 10 piece nuggets. My brother takes a picture of everything so the kids can start eating and we go back for the nuggets. We walked in instead of going back through the drive thru and the first thing we see is an entire stack of drink trays! Ok cool. We tell him they forgot the nuggets and he says “there’s no way I forgot the nuggets” with attitude so we show him the picture and he scoffs and finally gets us the nuggets. Like I am so sorry you work at Wendy’s sir but don’t take it out on us…
GM
Garret McDonald
Dec 24, 2025
1.0
Went at 8:10 pm on 12-24-25 and this kid took my order very sarcastically and then says “can I tell you something. We’re closed.” I then asked why he took my order if they’re closed and he laughs and goes “I don’t know” unreal
What are the drive-through hours at the Wendy's located at 120 Broad Street, Pawtucket?
The drive-through is open Monday from 7:00 AM to 11:59 PM; Tuesday through Friday from 6:30 AM to 4:00 AM; and Saturday and Sunday from 7:00 AM to 4:00 AM.
Does this Wendy's location serve breakfast options?
Yes, the Wendy's at 120 Broad Street serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa as payment methods.
Can I order delivery from the Wendy's at 120 Broad Street?
Yes, delivery is available. Use the Wendy's app or visit order.wendys.com and enter your address to check delivery availability.
Is there a Wendy's app to place an order for this location?
Yes, you can use the Wendy's app available in the Apple App Store or order through quick links to place your order conveniently.
What are the dining options available at this Wendy's?
This Wendy's offers dine-in, drive-thru, takeout, and delivery services. Curbside pickup is not available.
How can I contact the Wendy's at 120 Broad Street for feedback or questions?
You can call the location directly at (401) 733-3057, contact customer care via their website live chat, call 888-624-8140, or complete the Wendy’s Customer Satisfaction Survey online.
Are there nearby places I can visit before or after dining at Wendy's?
Yes, nearby places include Walgreens pharmacy, Nutry Zone café and smoothie bar, and Tikal Restaurant and Lounge for additional dining options.
Is there convenient access to public services near Wendy’s at 120 Broad Street?
Yes, the US Post Office and Social Security Administration office are nearby, making it easy to run errands before or after your meal.
Can I find entertainment or fitness facilities close to this Wendy's location?
Yes, Dennis M Lynch Arena and USA Karate - Pawtucket, RI martial arts club are close by, providing options for ice skating, concerts, and active life activities.
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