Papa Johns Pizza

3.6
278 reviews

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Pawtucket, RI, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Pawtucket pizza for any occasion. Call us for pizza delivery in Pawtucket or stop by 379 SMITHFIELD AVE for carryout to order the best pizza in Pawtucket, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
379 SMITHFIELD AVE, Pawtucket, RI
02860, United States

Hours

Reviews

3.6
278 reviews
5 stars
130
4 stars
39
3 stars
28
2 stars
24
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and mishandled orders.

Food Quality

Many customers reported inconsistent food quality, with complaints about burnt, undercooked, or incorrectly made pizzas.

Atmosphere

Several reviews mentioned an unwelcoming atmosphere and lack of cleanliness, contributing to a negative dining experience.

Positive Experiences

Despite the negative feedback, some customers praised the service and food quality, particularly during special events or when specific staff members were present.
  • MH
    Michael H
    5 days ago
    2.0
    The main guy is great but they have a full staff of people and always running behind on orders. Stepping up to the register to ask about my online order, two of the girls decided to have a conversation while ignoring the customers. After I showed the order, they said it wasn't ready and started working on the missing items.
  • CB
    christine Buckley
    6 days ago
    1.0
    Absolutely horrible I had a pizza delivered it was dry no cheese I called and they refunded my money explained they had no more cheese don't take orders then close up the store till u get the cheese in. Wasted my time my kids were soooo upset too bad this place use to be awesome
  • PM
    Phoebe Medeiros
    Dec 28, 2025
    1.0
    I went there to pick up a pizza and the person who was working the register was outside, smoking a cigarette, upon his return going back in he didn’t even wash his hands and started touching the dough to make someone’s pizza! Nobody uses gloves in there to handle the food, they are making… I will not be going back there again ever disgusting! Even when I cook my own food I use gloves.
  • CM
    Coco Melon
    Dec 2, 2025
    2.0
    This was my favorite Papa John's. I popped in for a late night snack just now and left with a bad taste in my mouth. I can't put my finger on absolutely everything that has contributed to this place becoming less sophisticated than it once was, but I can mention the wide open door during a cold winter night, the crude language of the staff in the back and the overall unwelcoming atmosphere that you'll occasionally be met with (i.e Walking in and you'll be waiting for almost a minute for someone to acknowledge your presence even when the place is completely empty). The vibe is like you're walking into someone's house and are interrupting everyone inside. Tonight, I walk into the wide open door and like usual waited for one of the employees who already saw me to feel like asking me why I'm here or acknowledging me by at least saying hello. Someone comes, and their tone is brusque, loud and confrontational. I think that's just the way he speaks, but unfortunately the DoorDash delivery guy who walked in a bit later received a tone somehow worse. He came to pick up an order and the tall man with a dark beard behind the counter asks where his delivery bag is to keep the food warm. The delivery guy clearly did not speak English and struggled to understand, but the cashier just refused to give this guy the order and kept barking "Bag, BAG" like it would help him suddenly understand. This confrontation went on for several minutes. A customer sitting behind this altercation mentioned his lack of English but the cashier confidently stated that the delivery guy understood and was just pretending not to understand, then he points to the security cameras above us and says his Doordash account will be blocked because he doesn't have a bag. Just straight up bullying him. I was so dazed, but now I realize I should have spoken up, even at the risk of making a potential enemy at what was once my usual spot. Besides this, the man was spinning dough in his hand while doing multiple other things. Checking people out, and going around the room touching this and that. The spinning dough also touched his hairy arms multiple times. It all just felt unhygienic, and made me wonder what they do with the food when one isn't looking, since this was on bold display. If you're reading this, sir, I pray in earnest you don't take out your emotions on others. Just one moment of frustration for you, can be a traumatic moment for others. This place's management is like a hot potato constantly being thrown around and complete staffs being replaced. Now the potato has fallen into the lap of one of the most dissatisfying management & staff as of yet. Not a hint of what made it professional and welcoming.
  • AA
    Alexandra Avendaño
    Nov 29, 2025
    1.0
    Mala atención , el manager es mal educado y grosero , mucho tiempo de espera , y hay ratones no lo recomiendo

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Pawtucket, RI?

Papa Johns Pizza delivers from 10:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 10:00 AM to 2:00 AM on Friday and Saturday.

Can I pick up my order at Papa Johns Pizza, and what are the takeout hours?

Yes, you can pick up your order. The takeout hours are 10:00 AM to 1:00 AM Monday through Thursday and Sunday, and 10:00 AM to 2:00 AM on Friday and Saturday.