A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Mixed feedback on customer service; some staff are praised for helpfulness while others are reported as rude and unhelpful.
Cleanliness
Concerns about cleanliness, particularly in bathrooms and seafood areas, with reports of unpleasant odors and unsanitary conditions.
Pricing
Frequent complaints about high prices and inconsistent pricing on items, leading customers to seek alternatives.
Product Quality
Issues with the freshness of produce and seafood, with several customers reporting moldy or spoiled items.
Checkout Experience
Frustration with long lines, limited cashiers, and problematic self-checkout systems.
AD
Arthur C. Denomme
6 days ago
4.0
Great place to do your grocery shopping. Plenty of pre made ready to eat food.
PF
Pamela Q. Fernandes
Jan 28, 2026
5.0
I want to say a special thank you to the assistant grocery manager Mike, and Leo. My car got beached in the snow at the park and ride at the other end of the Stop and Shop parking lot. Both these guys came around with their van, shoveled the snow around my car, wiped the snow off my windshield, and waited until it was safe for me to drive. I cannot thank them enough. And I am so grateful that these men at the Stop and Shop went the extra mile to help me get to my shift. Thank you, and God bless both of you.
CD
Corey D'Ambra
Jan 21, 2026
1.0
Really terrible customer service at checkout. When I stated I have a healthy benefits card, which gives me a discount on fresh produce, the cashiers response was “I didn’t need to know that”. Well yes Karen, you did seeing you need to scan it. She seemed pretty aggravated at the customer ahead of me too.
BB
Barbara
Jan 14, 2026
1.0
The bathroom was absolutely disgusting. Do employees use it? If so, I dont want to touch anything they have. Do better.
SF
sheryl f.
Nov 13, 2025
3.0
Veggie's never look good anymore. Prices are ridiculous. They bring it down for a week or two then right back up. They dont carry some items that i get so i have to go somewhere else.