Wendy's

3.5
991 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
62 Valley Rd, Middletown, RI
02842, United States

Hours

Reviews

3.5
991 reviews
5 stars
335
4 stars
227
3 stars
175
2 stars
86
1 star
168

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed the food, many complained about cold, old, or poorly prepared items, with several noting that the quality has declined.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty dining areas and bathrooms, contributing to a negative dining experience.

Staff Attitude

Several customers experienced unprofessional behavior from staff, including rudeness and lack of attention, which negatively impacted their visits.

Mixed Experiences

Some customers had positive experiences with friendly staff and good food, indicating that service quality may vary significantly.
  • RB
    richard boice
    Oct 14, 2025
    1.0
    Worst wait ever. 20 mins. nobody here cares. Got tired of waiting with no answer. Everyone was on their cell phones. I will not be back manager needs to fire staff.
  • AW
    Axel Wolff
    Oct 10, 2025
    5.0
    Für mich schmecken die Burger von Wendy’s unvergleichlich gut. Service könnte besser werden, aber die Dame bei der Bestellung hat mit ihrem Lächeln alles wettgemacht.
  • JP
    Judy Palani
    Sep 16, 2025
    1.0
    couldn't hear the guy at the drive-thru when I asked him to repeat how much it was he told me I already told you I said excuse me I didn't hear you can you repeat he told me to clean my ears I kid you not this is the second person that I have had served me here with this attitude I'm not prejudiced but it was a person with a strong accent and choice of words for vocabulary were strong and rude .I'm sorry you just don't talk to customers like that
  • AP
    Angie P
    Sep 15, 2025
    5.0
    The late hours drive thru employee makes my day every time! Usually in after a 12 hour food service work shift and his humor and good attitude always adds a good vibe to a long night!
  • CC
    Charlie Cooke
    Sep 5, 2025
    2.0
    First time I’ve tried Wendy’s and it wasn’t great. The restaurant was dirty, food wasn’t good and I wouldn’t go back… and they got my order wrong.

Frequently Asked Questions About Wendy's

Is Middletown 5 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.