Chipotle Johnston is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple customers reported unsanitary conditions, including dirty tables and food prep areas.
Customer Service
Service quality varied significantly, with many complaints about rudeness and lack of professionalism, especially during night shifts.
Food Quality
While some customers praised the food, others reported issues with portion sizes, incorrect orders, and food safety concerns.
Consistency
There were mixed reviews regarding the consistency of food quality and service, with some customers noting that it varies by time of day.
Pricing
Several customers felt that the prices were too high for the portion sizes and quality received.
JM
Jeff M
Oct 2, 2025
3.0
We went to this location around 7 PM. The staff was friendly, the food was good but the dining room was really dirty. Not a single table was clean or wiped down. I’ve noticed the same problem at other locations too. I’m really hesitant to go in to Chipotle any more.
TA
Tiffany A
Sep 26, 2025
1.0
Reviews must be from their own employees.. this place is disgusting. This is the third chance I gave them and every time it was filthy. This is a food establishment.. employees cooking should wear their hair in net or tightly under their hat. The ones serving should have a proper hair cut not a beard that’s almost touching the food be forreal. Everyone just talking to each other and spitting all over your food. Can’t even wipe down the counters where the food is on. I came in at 4pm and all of the food pans were mixed with each other. Rice in the beans, beans in steak, cheese in the guac. I’ll never come here again. Ohhhh and to top it off there was a blonde piece of hair in my food. Straight in the trash and the worse $20 I’ve ever spent.
OM
Oscar Mota
Sep 25, 2025
1.0
I know there’s already been mention about the night crew but damn. A damn smile wouldn’t hurt you. I get it life sucks but I bet you feel a little better with a smile. The customer service needs a huge improvement other than that the food is alright.
VD
Victoria Dallas
Sep 17, 2025
5.0
Finally! A chipotle with good service and good portions