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Brand Certified

Chipotle Mexican Grill

3.0
(166 reviews)

About

Mexican Restaurant
Chipotle Smithfield Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
473 Putnam Pike, Greenville, RI
02828, United States

Hours

Reviews

3.0
166 reviews
5 stars
55
4 stars
29
3 stars
10
2 stars
11
1 star
61

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some staff being rude or apathetic, while others provided excellent service.

Food Quality

Many reviews highlighted issues with food quality, including stale ingredients, incorrect orders, and skimpy portions.

Cleanliness

Several customers noted that the restaurant was often dirty, with unclean tables and overflowing trash.

Order Accuracy

A significant number of reviews mentioned problems with order accuracy, particularly with online orders being incorrect or incomplete.

Management Issues

Frequent complaints about management and staffing issues, including running out of food items and poor handling of customer complaints.
  • AA
    Austin
    Feb 13, 2026
    5.0
    I honestly had a great experience of recently no joke… Great portions, excellent service and restaurant was a little dirty in tables but I went at a busy time! Old reviews make this place look like the plague… overall old employees change and the place has stepped up on everything that it used to be, give it a try! It’s been a surprising experience, I will be BACK!
  • LG
    Lindsey Goulet
    Feb 2, 2026
    4.0
    Come here every week - today the normal staff wasn't there and the cashier was extremely rude. Said we couldn't pay in cash because the drawer wasn't in. Extremely unprofessional and forced to pay by card. Prices went up today as well.
  • DT
    Donkey Teeth
    Jan 30, 2026
    5.0
    fire food and great service and people.
  • SW
    Scott Walling
    Jan 18, 2026
    1.0
    Never mind atmosphere, staff, food. Watching th NE Patriots game today , multiple Chipotle Grill commercials none of the locations for this chain actually gives you the amount of food pictured in the ads. It’s all broken pieces of chicken or steak , with tons of rice. This is from the owners stretching the product. Subway does the same thing. Sell us what you signed up for.
  • KI
    Kaitlyn Imani
    Jan 17, 2026
    1.0
    Ordered online for pick up. Burrito was made completely wrong and the rice was so under cooked it crunched when you chewed. We also got a kids meal for our 3 year old for dinner who was so excited to try something new and unfortunately the rice was not edible. Very disappointing to drive 25mins back home only to open poor quality of food and simply unable to read and complete an online order properly. Choose another location!!

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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