Dunkin'

Reviews

• JB

  Joy Bianco

  Nov 14, 2025
  1.0
  Service at drive thru was delayed as they made order incorrectly for the car in front of me. When I reached the window, my coffee wasn't made but the order for the car behind me was there. After paying and waiting, I asked if my coffee was ready and was told they would make it now. I gently said that I was in a big hurry (on way to Kingston train station). The worker I said it to proceeded to repeat what I said to her co-workers then added "amazing!" while the drive thru window was still open. Not sure if mocking customers is discouraged here but maybe it could be.
• KB

  Katherine Briggs

  Oct 24, 2025
  1.0
  Who is in charge of this place? The ignorance and total disregard to customers is insane to me. They pick and choose who they would like to be polite to and acknowledge. Now not all of them are this way. The manager should be ashamed of his performance and the performance of his team. Especially because he is the worst one. Inside conversations being more important then even looking at you when handing over your coffee. This morning I went in and was waiting patiently in line. Woman was getting her order. Manager came over and started helping by making her coffee. A man walks in behind me and instead of manager asking what I would like he acts like im not even there and asks the man next to me about his coffee and starts making that. I can handle the rude Its 2 secs of my morning but that was too much! Yes I had an outburst and walked out. And they stood there like they had no clue why. Wake up! Your customer service is awful! Email to corporate will be sent.
• MK

  M K

  Aug 30, 2025
  1.0
  This place is disgusting!!! I went inside to use the restroom and just pure filth everywhere throughout the entire place. The bathroom had feces all over the toilet seat. It looked like wet toilet paper was used to wipe the feces and laid on top the trashcan. I wouldn't eat here. So gross
• PM

  peter meikle

  Aug 23, 2025
  1.0
  Order a large iced coffee here you get less than 4 ounces of actual coffee but filled to the lid with ice which we can all make at home they do not use the scoop as directed they just plunge the cup in the ice .leading to not so clean ice ...or you could ask for light ice where you get 3 to 4 cubes and luke warm ice coffee kinda crap either way ya look at it but the price is the same regardless ... Thanks for all the ice to keep my cup holder cool during thus heat my cup holder appreciates you
• EM

  Ed Mitchell

  Aug 16, 2025
  1.0
  4 staff members working when I arrived to order my coffee as a courtesy I let them know the outside garbage can was overflowing. They all blamed it on the night shift for not emptying it. So I sat for 45 minutes sipping my coffee and no employees made an effort to empty the trash. Even during the slow time in the drive thru. Gross and lazy employees.

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