Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Cranston Subway® Restaurant at 962 Cranston St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
I ordered the festive turkey and ham on doordash and the app wouldn’t let me put extra cranberry sauce so i told the dasher to ask , they did and the girl said i had to do it online and gave little to NO cranberry sauce on the sandwich , Im extremely mad because now the sandwich is really dry. every time i go to this subway there’s always a problem
GK
Geoffrey Kizito
Oct 28, 2025
1.0
Disappointed and Frustrated – Poor Service and Rude Attitude
I’ve been a loyal customer at this Subway location for a while, but after today’s experience, I won’t be returning.
I placed an online order for two footlong sandwiches (one for me, one for my daughter), a cookie, and a soda—using a valid coupon and even leaving a tip. When I arrived to pick it up, I asked for the sandwiches to be packed in two separate bags since they were for two people. To my surprise, I was told that online orders must be packed in a single bag, no exceptions. I even offered to pay for an extra paper bag, but the woman who appeared to be the manager responded sarcastically, saying, “Paper bags aren’t on the menu.” That level of rudeness was completely uncalled for.
To make matters worse, when I delivered the food, we discovered that both sandwiches were made on the same bread, even though I had clearly ordered two different types. I returned to the store to point out the mistake, and instead of apologizing, the same woman tried to justify it by saying they were out of the other bread and just substituted it without informing me. That’s not how customer service works.
Eventually, they remade the sandwich correctly—but only after I insisted. The entire experience—from the dismissive attitude to the lack of basic courtesy—was incredibly disappointing. I’ve supported this location for a long time, but after today, I’ll be taking my business elsewhere.
If you value respectful service and accurate orders, I’d recommend avoiding this location.
JJ
J. J.
Sep 17, 2025
4.0
En estos momentos es algo simple , ya no tiene el impacto de antes .
RM
Richard McCarthy
Jun 23, 2025
2.0
If you like ordering your food in English don't come here as they don't speak it.
What services does Subway at 962 Cranston St offer for ordering and pickup?
Subway offers in-store pickup, curbside pickup, and delivery services, allowing you to choose the most convenient way to get your meal.
What are the operating hours for this Subway location?
Subway is open Monday through Saturday from 8:00 AM to 10:00 PM, and Sunday from 8:00 AM to 4:00 PM.
Where is this Subway located?
It is located at 962 Cranston St, Providence, Cranston, RI, 02920, USA, also known as Cranston Mart.
Does this Subway offer catering services?
Yes, this Subway location provides catering services for your events and gatherings.
Can I dine in at this Subway restaurant?
Yes, this Subway serves dine-in customers along with takeout and delivery options.
What meals are served at Subway Cranston Mart?
They serve breakfast, lunch, and dinner, providing fresh sandwiches, wraps, salads, and more throughout the day.
How can I place an order online for Subway at 962 Cranston St?
You can order online through their official menu and ordering link at https://subway.com/en-us/restaurant/36664-0/menu/
What nearby places can I visit before or after dining at Subway Cranston Mart?
Nearby you can visit The Universal Church for spiritual activities, THE GLASS FACTORY event space for cultural events, and the Laundry Basket for laundromat services, making it convenient to combine errands or leisure.
Are there automotive service centers near this Subway location?
Yes, nearby automotive services include American Performance Petroleum for gas and repairs, Privileged Performance for oil changes, and EZ Glass & Tow for auto glass and towing services.
Is there a gas station close to Subway at Cranston Mart?
Yes, American Performance Petroleum, a gas station and convenience store, is located nearby, which is convenient for fueling your vehicle before or after your meal.