Stop & Shop

4.0
1049 reviews

About

Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
200 Atwood Avenue, Cranston, RI
02910, United States

Hours

Reviews

4.0
1,049 reviews
5 stars
501
4 stars
265
3 stars
140
2 stars
49
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rude employees and long wait times at checkout.

Cleanliness

Some reviews highlighted the store's cleanliness and well-stocked shelves, while others noted areas needing improvement.

Pricing Issues

Customers frequently mentioned high prices and dissatisfaction with pricing practices, including perceived price gouging.

Product Availability

Several customers expressed frustration with missing items in their orders and inconsistent stock levels.

Mixed Experiences

Overall, experiences varied widely, with some customers praising helpful staff and good product selection, while others reported negative interactions.
  • KO
    kevin owen
    Dec 27, 2025
    1.0
    This store is ALWAYS out of basic necessities AND some of the employees are SO rude. I don.t understand how they are even in business. I.ll be shopping elsewhere from now on. That customer service dept they are very rude. Once in awhile there are some very polite workers there. I.ll add the gas pumps are always broken. Used to be the only game in town. Surprised all the other FOOD stores haven't put this company out of business. This is an actual interaction with an employee there ..SIR DO YOU KNOW WHERE THE FLOUR IS.... RESPONSE..HOW WOULD I KNOW I JUST STOCK SHELVES. A CALL TO STOP AND SHOP... DO YOU KNOW IF YOU HAVE ORANGE JUICE IN THE BACK?...RESPONSE...I JUST HAD A GUY ASK ME NO WE DONT CLICK HE HUNG UP ON ME. WHAT IS WRONG WITH THESE PEOPLE. IN the news.....on CH 10. "Market Basket ranked second-best grocery store chain in country"....
  • JG
    J Gen
    Dec 17, 2025
    2.0
    Customer Service in this Place is HORRIBLE. Front desk ladys at customer service always have a face especially if you are using western union or getting a refund for something. When a long line is backing up they get nervous and get mad a certain customers for their transactions. Honestly these ladies need to get it together and stay on the floor if they cant handle high volumes of people lined up
  • AM
    Alyce Margadonna
    Dec 1, 2025
    1.0
    Placed an order for delivery through Stop and Shop's app which was delivered to the wrong address. After arguing with 2 employees (including the manager) that yes, they do indeed offer delivery through their app the manager stated that it was my responsibility to contact thier outside delivery vendor to fix the issue. One he was convinced that it was in fact his responsibilty he made some phone calls resulting in me still having to handle the problem on my own. Stop and Shop's corporate offices confirmed the order went to the wrong address. 8 days later I'm still waiting for a refund. Absolute terrible company with horrible customer service that offeres no actual solution to the problem that they caused.
  • FS
    Florencio Santos
    Nov 5, 2025
    5.0
    Thus this is the place, they have everything milk, bread, eggs, and even firecrackers for july.. also lottery as well.
  • TP
    Toya Peeps
    Nov 1, 2025
    1.0
    Standing in line you can wait for ever while they stand and look at you! What a waste of staff. And the one with hair should have it up very unsanitary! The lady let’s not get you started but useless at its finest!

Frequently Asked Questions About Stop & Shop

What are the operating hours of Stop & Shop at 200 Atwood Avenue, Cranston, RI?

Stop & Shop is open from 7:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.

Does Stop & Shop offer delivery or pickup services?

Yes, Stop & Shop offers delivery services and allows customers to shop online for delivery or pickup.