A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Many customers reported issues with the freshness and quality of produce, including rotten and moldy items.
Customer Service
Feedback on customer service was mixed, with some praising helpful staff while others reported poor experiences and unhelpful management.
Pricing Concerns
Several reviews mentioned that prices are higher compared to competitors, and recent changes such as charging for paper bags were viewed negatively.
Store Organization
Customers found the store layout confusing and aisles narrow, making shopping difficult.
Online Pickup Issues
There were multiple complaints about the reliability of online pickup orders, including incorrect items and poor communication regarding substitutions.
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Anaida KITTY
Dec 29, 2025
1.0
Stop shop no more fresh food, potato 🥔 was due date , bread was due date, I couldn't believe it! All my food $ weisted, never anymore.. no recommended at all ... I will better purchase my groceries at Market Basket! Food fresh ..great prices and values! 😔
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Dennis Milbourne
Dec 19, 2025
1.0
Why on earth are we putting jam on a Boarshead deli sandwich. Please stop 😂
We were cutting it down to the minute to catch the ferry and we called ahead to ensure that the grocery pickup would be ready. When we pulled into the lot, they brought the groceries to our car within seconds. We were able to catch the ferry with 1 minute to spare. Thanks for the fast service! All the fresh produce was quality as well.
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Peggy Schwartz
Mar 15, 2020
4.0
During this virus time the staff was friendly and helpful