Service Speed
Customers frequently reported long wait times for both in-store and drive-thru orders, with some experiencing delays of over 30 minutes.
Order Accuracy
There were numerous complaints about incorrect orders, missing items, and errors in food preparation.
Cleanliness
Several reviews mentioned issues with cleanliness, particularly in the bathrooms and dining area.
Staff Performance
While some customers praised individual staff members for their service, many noted a lack of professionalism and courtesy from others.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others received cold or poorly prepared food.