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Service-au-volant stationnement McLivraisonᴹᴰ
Brand Certified

McDonald's

3.3
(2835 reviews)

Business Details

5990, Boulevard Cousineau, SAINT-HUBERT, QC
J3Y 7R9, Canada
(450) 678-1300
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
5990, Boulevard Cousineau, SAINT-HUBERT, QC
J3Y 7R9, Canada

Hours

Reviews

3.3
2,835 reviews
5 stars
766
4 stars
692
3 stars
517
2 stars
243
1 star
617

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables, floors, and insect sightings.

Service Speed

Many reviews highlighted long wait times at both the drive-thru and inside the restaurant, with some customers waiting over 20 minutes for their orders.

Staff Attitude

Several customers experienced rude or unhelpful behavior from staff, contributing to a negative dining experience.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.

Management Issues

Customers expressed dissatisfaction with management's handling of service issues and employee behavior.
  • SR
    Simon Robitaille
    2 days ago
    1.0
    Cesser les liqueurs à volonté, vraiment ? Les refills ne sont plus gratuits ? Quand on sait combien coûte une liqueur en fontaine pour le restaurant, c’est un peu décevant… Dommage, c’était un petit plus apprécié chez McDo. On ira probablement chez les compétiteurs la prochaine fois.
  • LA
    Leine Aime
    Feb 25, 2026
    1.0
    Il oublie les paille et met pas le bon boisson
  • CG
    Charles Goulet
    Jan 30, 2026
    3.0
    Ni bon, ni mauvais, très moyen comme McDonald. J'ai droit à un air de boeuf de l'employé quand je demande 2 sauces BBQ avec ma commande familiale de 50$.
  • LA
    Lucien Audet
    Jan 25, 2026
    3.0
    Présentement en rénovation, j’ai demandé un trio quart de livre fromage au service au volant et j’ai constaté rendu à la maison que j’ai eu un trio Mc poisson! Alors, je suis retourné pour faire corriger la situation qui a été faite immédiatement, mais arrivé à la maison j’avais le bon trio mais FROID! Alors je me suis dit sa suffit je vais attendre la réouverture car jouer au yo-yo ne m’intéresse pas vraiment!!!
  • RN
    Robert Nelson
    Jan 15, 2026
    2.0
    I had a very frustrating experience with an employee at this McDonald’s being unnecessarily rude. The front was closed for customers due to some kind of work, so I tried walking through the drive-through which was still open on the app. I don't make a habit of this, but I did pick up an order this way from Tim Horton's once during the pandemic and had no issue. I asked an employee at the first window if I could place an online order on the app and pick it up there, showing him my phone. He seemed to be agreeable to that, so I did it and then heard a female employee calling out fom the next window. The female employee was immediately very exasperated with me before I had even said anything. I told her the employee at the other window had indicated I could order and I had done so. She then told me I couldn’t pick up my order there without a car, and asked me where my car was. The comment felt a little weird but I might be reading into it. I understand now that McDonalds has a policy against walking through the drive-thru but I didn't know prior to being told this. At this point I had no idea how to cancel or refund my order as I had already placed it. I asked the female employee and she said she didn't know, wouldn't be able to help me, and told me I had to get out of the drive-thru lane and was making it clear she wouldn't speak with me further. There was no one else I could speak to as only the drive thru was open. I understand McDonalds may have a policy against serving anyone not in a vehicle in the drive thru, but having already placed an order, as a customer I had every right to some kind of conversation or help with cancelling my order whether it was standing there at the window, offering to phone me, or letting me come inside to speak. There was nothing stopping her speaking with someone else in the restaurant to make sure the order was cancelled. Instead I was left standing out in the snow trying to figure out what to do, and my order was marked completed (not cancelled). I ended up having to call Mcdonald's corporate, and they offered me points which for me was a good enough resolution. I understand that this employee probably had to deal with a number of people doing the same as me at the drivethrough, but there was no need to immediately be heated and unwilling to try and solve my problem. I was polite throughout and that very much wasn't reciprocated.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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