Many customers reported inconsistent food quality, with complaints about overcooked noodles, lack of flavor, and poor ingredient freshness.
Service
While some reviews praised the friendly and fast service, others noted rude staff and poor customer service experiences.
Cleanliness
Several customers expressed concerns about the cleanliness of the restaurant, mentioning dirty dining areas and unsanitary conditions.
Portion Sizes
There were multiple complaints about small portion sizes and insufficient ingredients in meals, leading to dissatisfaction.
AB
Alexandrina Iurcu Balan
3 days ago
1.0
Today we ordered our favourite soup Tom Yum, the chicken one l, that we are always ordering.
But this evening, the chicken was literally the one grilled and packed (stripes) that you can buy frozen at any grocery. Then overcooked. It tasted nothing! A mix of garbage!
Usually we have had the real, perfectly cooked chicken breast meat, the same they are using in the Pod Thai dish.
I immediately called the restaurant to report that and to ask why did change their brand main product to this garbage. But guess what! The guy was trying to fool me that “No, we didn’t change anything!”.
I’m so upset, I didn’t ask for a refund or something, but be honest with me! If not, I’m sharing a picture as a prove, hoping you won’t fool customers anymore! Here it is!
AA
Aj
Dec 25, 2025
1.0
My original review from 10 months ago is pasted below.
It seems this location has no interest in being any good. For some reason DoorDash thought it would be fun to choose this shitty location for my food despite me specifically ordering from the Saint Charles location. Because of this I can confirm even 10 months later, the food is still garbage.
The noodles are still over cooked. There’s still no flavour or any sauce. The protein is still the equivalent of chewing cardboard.
Maybe send your guys to the store on Saint Charles for some training?
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The worst Thai express in the West Island. If you want a guarantee that you’ll have flavourless over cooked food, go here. The joke is that there’s so many reviews saying the same thing and they never do anything about it. I made the unfortunate mistake of ordering through door dash forgetting they go to this useless location.
Go to the Thai express on Saint Charles you won’t regret that one I promise.
MK
Micah Kronlov
Dec 16, 2025
5.0
Parsa is their best worker by far.
CW
Chase Wilkins
Dec 10, 2025
5.0
5 stars. Wow. I just had the best experience, this is my new favourite restaurant in Pierrefonds. The food was beyond extraordinary. Every bite exquisite. The restaurant was so cozy, CLEAN and inviting. And the customer service? I felt like family. Especially the really tall guy, he clearly cares about his customers and want to give them the best service possible. I wish more restaurants has such high standards.