Customers reported inconsistent service quality, with some praising the speed and friendliness, while others experienced mistakes and poor customer interactions.
Food Freshness
Many reviews highlighted that the food was often served hot and fresh, although there were complaints about cold or poorly prepared items.
Cleanliness
The cleanliness of the dining area received mixed feedback, with some customers noting it was clean, while others reported dirty conditions.
Order Accuracy
Several customers expressed frustration over incorrect orders and missing items, indicating a recurring issue with order accuracy.
Overall Experience
Overall, experiences varied widely, with some customers enjoying their meals and service, while others had negative experiences that deterred them from returning.
SP
Samarth Patel
Nov 12, 2025
3.0
I get coffee from McDonald's every single day for the past 10 Years and the service from the employees is always good. Although I have cut back on spending by 80% now due to decrease in taste and health benefits. But there was a problem today where the seal of the coffee cap was broken. I'm not sure how this was missed by the person serving this. However I ignored this once but has happened twice now. And for the past 10 days there have been coffee grounds at the bottom of the coffee most of the times. This is just not as good as they used to be.
It's winter and the coffee cup has to be kept sealed well to keep this warm and lasting. Even Wendy's keep their meals well sealed for the food to be warm for take outs. And the service does not always have to take 10 minutes wait for an order when the store is full of staff. Thank you.
TA
Tamar Aslanian
Nov 6, 2025
1.0
J'ai pas reçu c'est que j'ai demandé et c'est pas le premier fois j'ai demandé le poulet croustillant épicé c'est que j'ai recu (voyez dans les photos)et il n'y a pas le sauce piquant
JB
joseph.b bitar
Oct 27, 2025
5.0
La nourriture est chaude, il n'y a pas d'erreur dans la commande, la salle a manger est propre
AA
Archalouys
Oct 15, 2025
5.0
I was craving a burger so I decided to go to McDonald’s. I ordered a Trio Big Mac and got it in a span of 5 minutes. I sat down next to a window so that I could have a view of our beautiful city. When I took a bite, it’s like my whole world went from black and white to rainbows an sunshines. It was the most wonderful, mind-blowing and astonishing first bite. Not to mention, the fries that came with it were scrumptious and had the perfect amount of salt that added a crunch to them. Overall, I had an amazing experience at McDonald’s and I will most definitely be coming back. McBye!
AA
Ahmad AS
Oct 14, 2025
1.0
Bon matin, attention à ce McDo qui est devenu le MacDo le plus mauvais à Laval côté service, le matin durant la semaine les employées ne suivent jamais les directions des clients!!! imaginez-vous les amis j'ai changé deux fois mon café le matin, c'était pas la première fois surtout quand vous vérifiez pas vos affaires avant de quitter, attendez à des mauvaises surprises.
Merci