Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Food Quality
Many customers expressed disappointment with the food quality, citing issues like overcooked chicken, incorrect orders, and unsatisfactory portion sizes.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions in the restroom.
Wait Times
Customers frequently complained about long wait times for food, both for in-store orders and online pickups.
Staff Communication
There were multiple reports of language barriers affecting service, with staff unable to communicate effectively in English or French.
SH
Sehaj Hundal
3 days ago
5.0
The food and staff is too nice. I visited too many PFK but this is best for me. Also sitting and atmosphere is too good and Quite.
AA
Abi A
3 days ago
5.0
Customer agent Deen, very good service. Very clear and takes the job seriously. WOW happy to see things normal in Canada
JS
Jayson Soltes
Dec 3, 2025
1.0
Terrible customer service. I placed an order on the app for a plant based meal on Oct 27. I drove all the way here to find out that they didn’t have any in stock. I put my name down for a refund because apparently they couldn’t do it right there and then. Fast forward to over a month later and 3 phone calls, still no refund. I went in person and spoke to the “manager” Avneet. She told me again the same script of “it’ll be there in a week.” I asked her for head office’s number and was told they didn’t have it. Asked what would happen if a customer had an emergency in the restaurant and want to file a complain, who would they call: she said 911. I asked her who owns the franchise and she said she didn’t know. I told her how ridiculous it was that she didnt have head office’s number and she also didn’t know the owner’s name. On my way out, I heard her saying I was no longer getting the refund.
Who hired this fool? Avneet and owners, I hope you’re reading this.
DM
Diego Andres Martinez
Nov 20, 2025
5.0
Buena calidad precio. Con la app se pueden tener descuentos muy interesantes.
LL
Lily Li
Nov 16, 2025
3.0
Bad experience ever! Ordered chicken basket(including 6pcs chicken wings ) with extra 10pcs chicken wings. But finally they missed 6pcs chicken wings when I opened the box at home! This situation was happened several times!