McDonald's

3.5
2376 reviews
Service-au-volant Service au stationnement

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1003, Ch. De Masson, GATINEAU, QC
J8M 1R4, Canada

Hours

Reviews

3.5
2,376 reviews
5 stars
768
4 stars
576
3 stars
463
2 stars
181
1 star
388

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

A significant number of customers reported frequent mistakes with their orders, including missing items and incorrect food.

Food Quality

Many reviews highlighted issues with food quality, such as cold or poorly prepared items, particularly fries.

Service Speed

Customers consistently noted slow service, with long wait times for both drive-thru and in-store orders.

Staff Attitude

Feedback indicated a lack of professionalism and friendliness among staff, with some customers experiencing rude behavior.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.
  • DL
    diane laflamme
    2 days ago
    3.0
    Longue attente au comptoir. Souvent il manqur souvent de quoi à la commande où il y a de quoi qui n est pas chaud. Beaucoup d employés mais peu de bons services. ET les employés sont souvent occuper à parler et a rire entre eux.
  • MM
    michael
    4 days ago
    1.0
    Pathetic over priced garbage food. Store disgusting like usual
  • BA
    Bastien Alex
    Nov 1, 2025
    1.0
    Depuis des années, les frites de ce McDo sont toujours ratées — soit molles et grasses, soit dures comme de la roche, souvent sans sel et parfois froides. C’est pas un cas isolé, c’est tout le temps comme ça. On dirait que personne ne vérifie la qualité avant de servir. Franchement, McDonald’s devrait venir contrôler ce restaurant, parce qu’il ne respecte plus du tout les standards de la chaîne.
  • OO
    OneWorld
    Oct 27, 2025
    2.0
    I have noticed that approximately 50% of the time, upon arriving home after utilizing your drive-through service, an item or two appears to be missing from my order. This seems to occur about 50% of the time, and it is always a deficit, never an excess. It might be beneficial to implement a system where all orders are thoroughly double-checked before being handed to customers. Additionally, I've found that the fries are not hot about 50% of the time, rendering them unsuitable for consumption. I am quite disappointed with what appears to be a recurring issue with management. While I understand that occasional errors can occur, and I would be more forgiving if an apology were offered, the frequency of these issues (50% of the time with no apology) is simply too high. As a result, I will likely choose to dine elsewhere in the future.
  • VM
    Violoncelle Moore
    Oct 16, 2025
    2.0
    Very bad tasting food, very poorly served, too much ketchup very big pieces of onions not sliced, meat paddies had a bad taste. And ALL our drinks tasted just AWFUL. (soap taste) And the kids in there preparing the food laughing and talking about anything but servings decent food. Had to return our child's food twice and the third time the burger was somewhat ok it still had too much ketchup and they slapped 2 cheese sliced. The little one ended up not wanting to eat it.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Gatineau?

McDonald's Gatineau is open 24 hours every day of the week.

Does McDonald's offer delivery service and what are the delivery hours?

Delivery service is available Sunday to Saturday from 00:00 to 23:59, and Fridays from 05:00 to 23:59.