A significant number of customers reported frequent mistakes with their orders, including missing items and incorrect food.
Food Quality
Many reviews highlighted issues with food quality, such as cold or poorly prepared items, particularly fries.
Service Speed
Customers consistently noted slow service, with long wait times for both drive-thru and in-store orders.
Staff Attitude
Feedback indicated a lack of professionalism and friendliness among staff, with some customers experiencing rude behavior.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.
DL
diane laflamme
2 days ago
3.0
Longue attente au comptoir.
Souvent il manqur souvent de quoi à la commande où il y a de quoi qui n est pas chaud.
Beaucoup d employés mais peu de bons services. ET les employés sont souvent occuper à parler et a rire entre eux.
MM
michael
4 days ago
1.0
Pathetic over priced garbage food. Store disgusting like usual
BA
Bastien Alex
Nov 1, 2025
1.0
Depuis des années, les frites de ce McDo sont toujours ratées — soit molles et grasses, soit dures comme de la roche, souvent sans sel et parfois froides.
C’est pas un cas isolé, c’est tout le temps comme ça. On dirait que personne ne vérifie la qualité avant de servir.
Franchement, McDonald’s devrait venir contrôler ce restaurant, parce qu’il ne respecte plus du tout les standards de la chaîne.
OO
OneWorld
Oct 27, 2025
2.0
I have noticed that approximately 50% of the time, upon arriving home after utilizing your drive-through service, an item or two appears to be missing from my order. This seems to occur about 50% of the time, and it is always a deficit, never an excess. It might be beneficial to implement a system where all orders are thoroughly double-checked before being handed to customers. Additionally, I've found that the fries are not hot about 50% of the time, rendering them unsuitable for consumption. I am quite disappointed with what appears to be a recurring issue with management. While I understand that occasional errors can occur, and I would be more forgiving if an apology were offered, the frequency of these issues (50% of the time with no apology) is simply too high. As a result, I will likely choose to dine elsewhere in the future.
VM
Violoncelle Moore
Oct 16, 2025
2.0
Very bad tasting food, very poorly served, too much ketchup very big pieces of onions not sliced, meat paddies had a bad taste. And ALL our drinks tasted just AWFUL. (soap taste)
And the kids in there preparing the food laughing and talking about anything but servings decent food.
Had to return our child's food twice and the third time the burger was somewhat ok it still had too much ketchup and they slapped 2 cheese sliced. The little one ended up not wanting to eat it.
What are the regular opening hours for McDonald's in Gatineau?
McDonald's Gatineau is open 24 hours every day of the week.
Does McDonald's offer delivery service and what are the delivery hours?
Delivery service is available Sunday to Saturday from 00:00 to 23:59, and Fridays from 05:00 to 23:59.
Is there a drive-through option at this McDonald's and when is it available?
Yes, there is a drive-through open 24/7 every day at this location.
What payment methods are accepted at McDonald's Gatineau?
Accepted payment options include American Express, Cash, Discover, MasterCard, and Visa.
Can customers pick up their orders inside the store or is delivery not offered?
McDonald's Gatineau offers in-store pickup but does not offer delivery at this location.
What meals does this McDonald's serve throughout the day?
They serve breakfast, lunch, and dinner.
What types of cuisine and dining options are available at McDonald's Gatineau?
It is a fast food restaurant offering hamburgers, coffee, ice cream, salads, sandwiches, and breakfast meals, welcoming families and children with dine-in and takeout options.
What convenience stores are located near McDonald's Gatineau?
Nearby convenience stores include Dépanneur du Coin and Marché Express - Convenience Store, both suitable for quick essentials before or after your meal.
Are there any gas stations close to McDonald's for refueling?
Yes, Ultramar and Dépanneur du Coin serve as nearby gas stations and convenience stores, ideal for refueling your vehicle during your visit.
What automotive services are available near McDonald's Gatineau?
Nearby automotive services include Auger & Frères Ltée and Buckingham Toyota, offering car sales and automotive repairs.