Numerous customers reported issues with incorrect or incomplete orders, particularly in the drive-thru.
Service Speed
Many reviews highlighted long wait times, especially during peak hours, leading to frustration among customers.
Food Quality
Several customers noted that food was often served cold or stale, impacting their overall satisfaction.
Staff Attitude
Customer experiences varied widely regarding staff friendliness, with some reporting rude service and lack of professionalism.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty tables and overflowing garbage bins.
RK
Raymond Kolofsky
Nov 13, 2025
3.0
Week days the service is much better and the orders are correct, weekends the staff are not as efficient several times mistakes with the order
MB
M B
Nov 8, 2025
5.0
L’équipe au drive est super sympathique, j’ai aimé l’expérience 👍🏼
AC
Avy-Loren Cohen
Nov 6, 2025
2.0
Food. Average.
Service. Below average.
Atmosphere. Generic and not overly clean.
I decided to go through the drive through this time thinking it should be simple. The young lady who served me seemed to be having problems hearing, listening, or understanding both English and French. It was very difficult to convey what I wanted. When it was finally confirmed that all I wanted was an egg McMuffin no meat and just the egg and cheese, she too the order no problem. When I opened the bag I found the sandwich sloppily packaged. I was unable to handle the sandwich as I should have and had to reassemble it. Based on what I have read here, assuming accurate and true, it’s clear this is not a corporate store, this is a ftemchisee, training is poor, quality control barely exists, no employee oversights, employee do not care so there are some issues with the team, hiring may also be an issue here.
I would not order here for lack of confidence that staff are doing things in a safe clean manner as they clearly do not care. As for my service issue, I think that if there’s a tech issue with the equipment something should be done. If this is an HR or an individual issue then something needs to be done as I was seconds from just driving away being so frustrated.
I will not return.
AP
Alexandre Piat
Nov 4, 2025
1.0
Je suis passé commander samedi soir dernier et honnetement je me demande si je vais pas faire une plainte au mapaq. L'employé a la caisse et au drive jouais avec sa chaine dans la bouche. 6 petit mcpuff une cafe glacé et un temps d'attente tres long (5 a 10 min) l'employé qui m'a servis faisait de son mieux mais bon. Un autre employé avec des lunettes de soleil sur la tete ca ressemblait us a une garderie. Ah et l'employé en cuisine avec un ecouteur à l'oreille.
MT
Maudhoo Trishna
Nov 2, 2025
1.0
This is not the first time that my order from the drive-thru has been incorrect or missing an item. I never commented before, thinking it was just a mistake, but I’m honestly fed up now. My husband specifically asked for an apple pie, and when he got home, it was missing again. It was quite late, so he didn’t bother to check at the window, but when you’re paying for something, employees should make sure the order is complete. Very disappointing experience.
What are the operating hours for McDonald's at 272, Boul. D'Anjou in CHÂTEAUGUAY?
McDonald's in CHÂTEAUGUAY is open 24 hours a day, every day of the week.
Does this McDonald's location offer delivery services, and what are the delivery hours?
Yes, delivery is available 24/7 at this McDonald's location.
Is there a drive-thru available, and if so, what are its hours?
Yes, the drive-thru is open 24 hours every day at this location.
What meals are served at this McDonald's?
This McDonald's serves breakfast, lunch, and dinner meals.
What payment options can I use at this McDonald's?
You can pay using American Express, Cash, Discover, MasterCard, and Visa at this location.
Can I order food for in-store pickup at this McDonald's?
Yes, in-store pickup is available for customers.
Does this McDonald's welcome families and children?
Yes, this location welcomes families and children and offers a children's menu.
Which nearby places can I visit before or after dining at McDonald's on Boul. D'Anjou?
You can visit Ampleman Fleuriste for flowers and gifts, TD Bank for financial services, or Salon Fresh for beauty treatments near McDonald's.
Are there other McDonald's locations near this one in CHÂTEAUGUAY?
Yes, there are several other McDonald's Canada locations nearby.
What community or health services are close to this McDonald's?
Nearby you can find Santé Globale (naturopathic holistic services), April Connor Registered Massage Therapist, Clinique Médicale de Périnatalité, and Alliance Carrière Travail community center.