Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Chateauguay Subway® Restaurant at 230 Blvd St Jean Baptiste brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Many customers reported rude and unprofessional staff, with several instances of poor handling of complaints and lack of respect.
Food Quality
Customers frequently mentioned missing ingredients, cold sandwiches, and overall dissatisfaction with food preparation.
Cleanliness
Numerous reviews highlighted unsanitary conditions in the restaurant, including dirty tables and preparation areas.
Staff Attitude
There were mixed reviews about staff friendliness, with some praising individual employees while others noted a general lack of enthusiasm and professionalism.
Stock Issues
A recurring theme was the lack of available ingredients and menu items, leading to disappointment among customers.
HT
Harshil Tank
Oct 3, 2025
1.0
Horrible customer service ! I dont know where to start ,
I visited Subway outlet to try their new Piri Piri sandwich, and unfortunately, the experience was subpar from start to finish. Upon ordering the sandwich, I was disappointed to find that the Piri Piri sauce, which is the highlight of the sandwich, was not included. I brought this to the attention of the staff, expecting a prompt resolution.
However, the response I received was far from satisfactory. Instead of apologizing and offering to correct the mistake, the staff became defensive and provided excuses. To make matters worse, I was subjected to racist remarks, which was completely unacceptable. As a customer, I expect to be treated with respect and dignity, regardless of my background.
The staff's attitude was arrogant, and they seemed uninterested in resolving my complaint. I left the outlet feeling frustrated and disappointed, not just with the product but with the way I was treated.
I hope that Subway takes my feedback seriously and takes necessary steps to improve their customer service and ensure that their staff is trained to handle complaints in a professional manner.
Note that this review reflects my experience at this particular outlet and may not be representative of other Subway locations. But to mention they didnt have name tags that A quebec law breaching the law providing worst customer service! The manager was available but bailed out saying i finsihed my shift ! Nobody wanted to solve the problem ! Not to forget i even tipped !
DC
Daniel Clement
Oct 1, 2025
4.0
Beaux travail merci
JJ
J J
Sep 1, 2025
1.0
À quoi ça sert?!??
Donner une fausse impression en restant dans le problème..
Franchement déçu de l'expérience que subway nous vend..
EK
Evelina Krokowski
Aug 21, 2025
5.0
Very good service, good food and the staff is great :)
GG
GARS DU GAZON
Aug 20, 2025
5.0
Je crois que lemployer (ben) offre un professionnalisme que subway a pas vue depuis longtemps...
L'a présentation des sandwiches
Lecoute des demande et une belle rapidité de travail
Ca merite detre souligné
Bravo subway