Dunkin'

Reviews

• HH

  Haha Haha

  6 days ago
  1.0
  Bad customer service from the young male employee with glasses  was rude and spoke in a very unprofessional tone instead of listening or trying to help he brushed me off and acted like my question was an inconvenience. Customer service is about how you treat people especially during simple interactions. This experience was disappointing and unnecessary. Definitely needs improvement.
• MM

  Melissa

  6 days ago
  1.0
  I come to this Dunkin every morning and order sourdough toast. I’m always charged $1.74 for one slice or $2.99 for two slices. Today at the drive-thru, a female employee (sounded new) tried to charge me $2.99 for one slice twice. I politely explained that $2.99 is the price for two slices, since I purchase this daily. Then a male employee got on the mic and rudely insisted that it’s “$2.99 a slice.” I explained again that I buy this every day and something must have been entered incorrectly in the POS system. Instead of checking, he dismissively said, “I can see right here it says 1 sourdough $2.99,” and then told me he don’t know what to tell me. That’s not how you speak to regular customers. If there was confusion, it could have been handled professionally instead of dismissively. Something this small shouldn’t turn into an issue but it becomes one when employees don’t know their pricing and speak to customers in a rude, dismissive way. This isn’t about a couple dollars. It’s about customer service and basic professionalism. I ended up leaving and going to another Dunkin, where I ordered one slice without any issue.I’ve attached a photo from that location clearly showing the correct pricing.
• KW

  Kathleen Woodbury

  Feb 16, 2026
  1.0
  Stopped at 10:00 am the coffee tasted old and was warm.
• BL

  Britney Latham

  Feb 8, 2026
  1.0
  Went through the drive thru and got two coffees, breakfast and donuts. Coffees tasted off so I went inside to get a replacement. The manager argued with me until he finally agreed to replace one. I got the new drink, went to leave and my foot caught on a raised rug, sending me headfirst into the front door. I landed on both my knees, jarring my shoulder and covering myself head to toe in my new coffee. At no time did anyone from this location ask if I was ok or if I needed help. A customer in his car and my sister helped me off the ground and I went inside to clean the coffee off my face and hair. Once I was less of a mess I went up to the counter to talk to a manager and he was unwilling to even meet my eyes or talk to me. I asked for a replacement coffee at the bare minimum and he hurriedly gestured to a worker to replace it. They acted like I was an inconvenience, not that I had just been injured and covered in coffee- iced luckily. I am giving this review from the orthopedic urgent care office. I have reached out through the Dunkin contact us email but I will also be calling corporate once they open tomorrow.
• TW

  Tim Wagner

  Jan 4, 2026
  1.0
  Guy behind counter didnt speak english. So the picking up the order ended this way. He insisted I pick up an order that was not mine. I assured him it was not my order he insisted it was. That was what we both understood but when I spoke what I ordered he did not understand. I will not use companies that hire non english speaking people that have to do customer service. Unbelievable.

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