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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported extremely long wait times, often exceeding 20 minutes for orders, both in drive-thru and mobile orders.
Order Accuracy
Many reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.
Staff Attitude
While some customers praised individual staff members for their friendliness, others noted a lack of professionalism and poor customer service from the team as a whole.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions in the dining area.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others received cold or poorly prepared food.
CP
Cyndi Perez
Nov 15, 2025
2.0
Haven’t been to McDonals in ages but my grandson had a free meal combo. It’s a shame I can’t post a picture. His Big Mac was horrible. Nothing like the photos they put in their advertisements. There was more bun than meat. Smh. I’m all for raising prices because of the rise of things but how ridiculous to also cut the quantity and quality of the food.
SS
Sarah
Nov 10, 2025
5.0
Always quick and the food is good!
MK
matt kentosh
Nov 8, 2025
1.0
Slowest service 17 mins to get an egg Mcmuffin. No opening front, all orders on kiosk. Waiting for food, watched employees stand around and talk to each other, I watch my order sit on the back counter while everyone else was talking to each other
JC
Jennifer Carr
Oct 30, 2025
5.0
The cashier was so helpful in ordering. We were told about a great $5 meal they had that helped save us some money. I was grateful for her service!
JS
Johnny T. Sunami
Oct 20, 2025
1.0
The scores say it all… just don’t do it, it’s not worth the wait