Dunkin'

3.5
396 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Willow Grove, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2618 Easton Rd, Willow Grove, PA
19090, United States

Hours

Reviews

3.5
396 reviews
5 stars
159
4 stars
64
3 stars
67
2 stars
26
1 star
80

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, with many experiences of order inaccuracies and poor customer service.

Order Accuracy

Numerous reviews highlighted consistent issues with incorrect orders and missing items, leading to customer frustration.

Product Quality

While some customers enjoyed the coffee and food, others complained about stale or poorly prepared items, indicating inconsistency in product quality.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty bathrooms and sticky surfaces, detracting from the overall experience.

Operational Issues

Customers expressed dissatisfaction with the store's hours and service speed, noting that the location often closed early or had long wait times.
  • KK
    Kevin Kessler
    Dec 11, 2025
    1.0
    The worst of the worst - The staff seems nice but they should have to try the products - cannot toast a bagel, bagels always taste like they are stale, cold and old. Coffee never hot and they get away with it. Same owner seems to own the closest other site in Willow Grove and that equally sucks. I have no idea how the get away with it. Just plain pitiful. Avoid at all cost.
  • HL
    Heather Lee
    Oct 14, 2025
    3.0
    The ONE single item, a small coffee, that I ordered was delicious. The place was empty too so keep that in mind. The guy at the window made me cry and feel bad for ordering from the parking lot. His tone was mean when he told me not to do that again. I waited a full min parked before going to the speaker. He told me I was rushing him. How is it different than ordering at the speaker? I'm giving more time than if i had ordered at the speaker?? Again, for ONE small coffee and no other customers around. Never going to that location again.
  • BM
    Bradford McCarron
    Sep 24, 2025
    2.0
    Munchkins always wet and slimy, and they never put bacon on the avocado toast. Who is running this place?
  • GR
    Gwendolyn R
    Aug 21, 2025
    5.0
    my drink is made perfectly every time i go. sandwiches are hot and tasty. donuts are fresh and yummy. the people are very nice and quick.
  • SS
    scomeau66
    Aug 15, 2025
    3.0
    It was so much better when Dunkin banked onsite. Got a box of munchkins. It was a few chocolate the rest were glazed. No variety at all.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Willow Grove, PA?

Dunkin' Willow Grove is open Monday to Thursday and Sunday from 4:30 AM to 8:00 PM, and on Friday and Saturday from 5:00 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup services at the Willow Grove location?

Yes, Dunkin' Willow Grove offers both delivery and curbside pickup services.