Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Willow Grove, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers experiencing poor service and attitude.
Order Accuracy
A significant number of customers reported frequent mistakes with their orders, leading to frustration and dissatisfaction.
Cleanliness and Safety
Concerns were raised about cleanliness, including issues like no soap in restrooms and improper food handling practices.
Operational Issues
Customers noted problems with the store's hours and service availability, including early closures and locked doors preventing walk-in orders.
Staff Performance
Several reviews mentioned a lack of training and experience among staff, contributing to slow service and order errors.
AS
Alex Sit
Feb 7, 2026
1.0
Every single time i go there without fail, they always mess up the order and then i have to drive back to get it fixed or just deal with it. The workers are rude and seem to not know their head from their …
MF
Myke Ford
Jan 26, 2026
5.0
If this is the Dunkin on Easton road & Edgehill I want to commend the heavy set either Asian or Latina employee who wears glasses...I went in there on January 26 about 2pm the day after the snow storm & she was the only employee behind the counter, taking orders, preparing the food & getting the coffee...myself & all the customers marveled at her.. she deserves a bonus...I've never seen that occur before, especially in a store that is so busy most of the time
SP
Stevie Powell
Jan 25, 2026
4.0
Dunking is good spot to grab my coffee on the way to work early in the morning.
MP
Mario Perfetti
Jan 21, 2026
1.0
Absolutely the rudest personnel I have ever dealt with. I asked for my order to be repeated at the drive thru because what was on the screen didn't match my order. The person on taking the order literally said "Are you kidding me?" and then proceeded in a terrible manner read my order back, asking if I thought they were stupid in a snarky manner. Then proceeded to continue the argument at the window. I promptly drove away without my order or paying and went to another location. Worst customer service experience I've ever had at a Dunkin Donuts location. Shameful.
AA
AkiraT
Dec 24, 2025
1.0
They are overpriced and charge a flat rate. Example: I ordered a croissant and frozen coffee and I was charged $10. I got to neighboring DD and what w get is $7-$8 and change. They have done this before and I ordered a few things and my payment was $20. They are rounding prices up. This was my last time there. I am not going back. I would rather go further away to Moreland Rs or Warrington. They have excellent service and prices!!!
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