Dunkin'

3.2
416 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Willow Grove, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1035 Easton Rd, Willow Grove, PA
19090, United States

Hours

Reviews

3.2
416 reviews
5 stars
152
4 stars
65
3 stars
47
2 stars
29
1 star
123

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with many experiencing long wait times and incorrect orders.

Order Accuracy

Frequent complaints about incorrect orders, including missing items and wrong food or drink preparations.

Pricing Concerns

Customers expressed dissatisfaction with perceived high prices and flat rate charges compared to competitors.

Cleanliness and Safety

Some reviews highlighted cleanliness issues, including unsanitary conditions and food safety violations.

Staffing Problems

Reports of understaffing and inexperienced employees leading to poor service and long wait times.
  • AA
    AkiraT
    Dec 24, 2025
    1.0
    They are overpriced and charge a flat rate. Example: I ordered a croissant and frozen coffee and I was charged $10. I got to neighboring DD and what w get is $7-$8 and change. They have done this before and I ordered a few things and my payment was $20. They are rounding prices up. This was my last time there. I am not going back. I would rather go further away to Moreland Rs or Warrington. They have excellent service and prices!!!
  • JK
    John King
    Dec 8, 2025
    1.0
    I went inside to order at 11am today and had 3 workers standing there wiping things down not helping customers or myself. No one greeted me or spoke to me. I waited for at least 7 mins before I finally asked if I can order. The employee rolled her eyes and said they were busy and I can order on the kiosk. I said you’re just cleaning? She said no we are busy. I said so I can’t order? I then got approached but another rude employee saying “what do you need?” Where at that point I left. They clearly don’t want business or to help customers.
  • NM
    neique mcfadden
    Dec 4, 2025
    3.0
    Asked for LG tea n got a LG coffee n I asked for 2 order of hash browns double toasted to ensure thy was hot whn I got them n they taste better whn their harden 1. They forgot a hash brown I paid for 2. Thy didnt even double toaste them
  • DE
    Donovan Edwards
    Nov 21, 2025
    1.0
    I arrived at this Dunkin’ Donuts at 7:40 PM last night when I went to the window they told me they were preparing to close. I said it’s not 8 o’clock are you close and they said yes. I find it very unprofessional to have a sign on your door that says you close at 8 PM yet your employees are prepping to leave 20 minutes early. I go to Dunkin every day and this is the only store that I know that decides to stop taking orders 20 minutes before they actually close this needs to be reported and handled. I saw two cars after me get refused service. Also the employees can leave at 8 PM. It’s not about you. It’s about the customers
  • JR
    Jim Razler
    Oct 18, 2025
    3.0
    Is coffee in a pinch

Frequently Asked Questions About Dunkin'

What are the Dunkin' Willow Grove operating hours?

Dunkin' Willow Grove is open daily from 5:00 AM to 9:00 PM.

Does Dunkin' Willow Grove offer delivery and pickup services?

Yes, Dunkin' offers delivery and curbside pickup services at this location.