Dunkin'

3.2
411 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Willow Grove, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1035 Easton Rd, Willow Grove, PA
19090, United States

Hours

Reviews

3.2
411 reviews
5 stars
152
4 stars
64
3 stars
46
2 stars
29
1 star
120

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and missing food.

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with several customers expressing dissatisfaction with the service.

Speed of Service

Customers frequently complained about long wait times, especially during peak hours, leading to frustration.

Cleanliness

While some customers noted cleanliness, others reported issues such as no soap in restrooms and concerns about food safety.

Staff Training

There were mentions of a language barrier and lack of training among staff, contributing to order errors and poor customer interactions.
  • DE
    Donovan Edwards
    3 days ago
    1.0
    I arrived at this Dunkin’ Donuts at 7:40 PM last night when I went to the window they told me they were preparing to close. I said it’s not 8 o’clock are you close and they said yes. I find it very unprofessional to have a sign on your door that says you close at 8 PM yet your employees are prepping to leave 20 minutes early. I go to Dunkin every day and this is the only store that I know that decides to stop taking orders 20 minutes before they actually close this needs to be reported and handled. I saw two cars after me get refused service. Also the employees can leave at 8 PM. It’s not about you. It’s about the customers
  • JR
    Jim Razler
    Oct 18, 2025
    3.0
    Is coffee in a pinch
  • JP
    Jonathan Potts
    Sep 16, 2025
    4.0
    If you want coffee, they sell it, its good, the service is quick and its not pricey garbage like Starbucks.
  • SW
    Samantha Wall
    Sep 12, 2025
    5.0
    They have a new girl at the window that is very sweet! I will be back
  • SV
    Stephanie Vega
    Sep 11, 2025
    1.0
    Someone returned an order from the drive thru and I watched this lady use the returned order to make my order and handed it to us like it was nothing!!!!

Frequently Asked Questions About Dunkin'

What are the Dunkin' Willow Grove operating hours?

Dunkin' Willow Grove is open daily from 5:00 AM to 9:00 PM.

Does Dunkin' Willow Grove offer delivery and pickup services?

Yes, Dunkin' offers delivery and curbside pickup services at this location.