Business Details
About
Mexican Restaurant
Chipotle Willow Grove is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
813 reviews
5 stars
312
4 stars
174
3 stars
70
2 stars
64
1 star
193
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported poor food quality, including stale chips, undercooked rice, and old ingredients.
Customer Service
Many reviews highlighted rude and inattentive staff, with complaints about poor service and lack of professionalism.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and overflowing trash bins.
Portion Sizes
Frequent complaints about small portion sizes and inconsistent food amounts were reported.
Management Issues
Customers expressed concerns about management and staff behavior, including lack of leadership and unprofessional conduct.
- RHRichard HerbertNov 12, 20251.0Placed a mobile order, and when I arrived the entire restaurant was empty during a lunch rush. This should’ve been my first warning about this experience. I ordered a carnitas salad, and when I opened the bowl up there was probably no more than 5-10 leaves of lettuce at all. 5-10 leaves… FOR A SALAD. In addition to the salad greens, they also skimped out majorly on the fajita veggies. I will give credit where it’s due that they were generous with guac and carnitas. Additionally, a few of the soda fountain options did not work as they just shot out soda water. Utensils counter was gross beyond belief. You’re better off going to the Dresher location or El limon. Also the chipotle vinaigrette I ordered barely had any in it. We miss the days of late 00’s- early 10’s Chipotle, bring them back!
- KKKay KayOct 24, 20251.0Ordered in person, got home to find they over charged me, saying I got two red chimichurri sauces when I only got one, and then they didn’t include my large chips and queso in the take home bag. So, I got charged a full extra $10 for nothing.
- MKMonica KrasOct 10, 20251.0Found this in my burrito bowl. I didn't notice this until I took bites of my food and felt something hard. Looks like hard plastic pieces so not sure if something broke while cooking. I tried calling Chiptole to let them know but you can't really get a hold of anyone. Take caution eating here.
- XRXiomara Enid Rodriguez-LopezOct 10, 20251.0On safe due to argument between among employees also bad sanitary conditions
- NBNate BurkeOct 4, 20251.0Possibly the filthiest location of all time. Plus the food was cold.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Willow Grove serve?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in Willow Grove?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Willow Grove offer pickup and delivery services?
Yes, Chipotle Willow Grove provides both in-store pickup and delivery services.
Can I order Chipotle online or through an app?
Yes, you can order online via https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
What payment methods are accepted at Chipotle Mexican Grill in Willow Grove?
Chipotle accepts credit cards and offers gift cards for payment.
How can I contact Chipotle Mexican Grill in Willow Grove?
You can call them at +1 215-659-8108 or email pa.1201.willowgrove@chipotle.com for inquiries.
Are there any nearby shopping options around Chipotle Willow Grove?
Yes, nearby shopping options include Chico's clothing store, The Children's Place, Swarovski jewelry store, Pandora, and The Uniform Outlet at Willow Grove Park.
What nearby places can customers visit before or after dining at Chipotle Willow Grove?
Customers can visit Memorial Park for outdoor activities or check out Park Place One Apartments if they're in the neighborhood.
Are there any eyewear or optometry services near Chipotle Willow Grove?
Yes, nearby eyewear and optometry services include Visionworks Park Place, Dr. Ira Zeitlin, LensCrafters at Macy's, and The Eyewear Depot.
Does Chipotle Mexican Grill in Willow Grove support any social or community initiatives?
Chipotle prioritizes 'Food with Integrity' by sourcing ingredients responsibly and supporting humane and sustainable farm practices.