Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Wilkes Barre, PA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 755 Kidder St for the ultimate SONIC experience!
Location
Hours
Reviews
3.5
648 reviews
5 stars
263
4 stars
123
3 stars
91
2 stars
34
1 star
137
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely slow service, rude staff, and long wait times, often exceeding 30 minutes.
Food Quality
Mixed reviews on food quality; some customers enjoyed specific items like shakes and burgers, while others received cold or poorly prepared food.
Management Problems
Several reviews highlighted issues with management, including unprofessional behavior and lack of knowledge among staff.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and noted enjoyable food experiences.
- SNSummer NewellDec 22, 20251.0The workers are lazy, unprofessional, slow, and can’t even handle working at a FAST food restaurant. Save your time and your money going anywhere else. The females working are especially lazy.
- CCCharlie CookNov 29, 20251.0Don't bother. Slow and rude service. We just left because we waited... and waited... and waited.
- CMChuck MazzarellaNov 29, 20254.0No atmosphere, as it is a drive up and go home type of place. Ordering screens were being upgraded. Server answered my questions and was polite. Food was average. Great selection though, and good prices.
- AMAmber MoyerNov 28, 20255.0Love the food and the staff! They're all amazing and lots of energy. Clean store and pretty fast. All food was delicious and made perfect.
- JKJacqueline KaschakNov 22, 20251.0“Manager” Kevin is the absolute worst. My boyfriend and I frequently come to this location (usually later in the day) and have never ever had an issue. But today we went through the drive thru and the guy taking our order was mumbling and the order was incredibly hard to place. Asked for a toffee coffee. He said there was no such thing. Get to the window to pay. He said payment didn’t go through. Put payment in again then checked and saw two charges. My boyfriend asked about the double charge and the guy said he didn’t know about the second charge he didn’t know why it was there so my boyfriend asked to speak to a manager since the man was clearly clueless on all fronts. He said he was the manager then said he would refuse to serve us if we continued to be upset with having no answer as to why HE charged us TWICE and the totals were different. I said clearly this Second order is legit because we have an actual receipt for it, so can you please make that he went and hid in the back as this wonderful woman made our food and brought it to us. But then she was unaware that we had a drink and she turned to him and said you didn’t get their drink? As he just stood there. I asked her if they still have the toffee coffee that I tried to order, but he told me they didn’t have. She said they did have it so she made it for me so it just goes to show that from start to finish this man does not know his job. He’s a whole manager, but can’t manage one singular thing. He can’t take an order. He can’t make an order. He can’t correctly take a payment or answer any questions. He isn’t even knowledgeable on what you guys are even selling in your store. All he can do is screw everything up and give attitude and hide. This man wasn’t even in a uniform. He had a leather jacket on and sunglasses.