Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer experiences with service quality were mixed, with some praising friendly staff while others reported rude or unhelpful interactions.
Food Quality
Many customers complained about cold, undercooked, or incorrect food orders, indicating a decline in food quality.
Wait Times
Numerous reviews highlighted long wait times for food, both in the drive-thru and inside the restaurant.
Cleanliness
Several customers noted issues with cleanliness, including dirty tables and unsanitary conditions.
Management Issues
There were multiple complaints regarding poor management and customer service, with some customers feeling ignored or disrespected.
NC
Nicholas Carr
Feb 23, 2026
2.0
This location is usually good for a McDonald's other than the average wait time seeming to be a bit longer than others even with similar through traffic.
Today I experienced something I have never dealt with at a McDonald's. When I come to this location, it tends to be early morning close to open for a coffee and possibly a breakfast sandwich. At 5:09am I had shown up and tried the door. Nothing!! No one was there. The lights were on due to them being automatic on at 5am. Well maybe they are running behind since there was snow last night. Yet none on the ground.
Well I finished up my things to do at around 6am, hadn't grabbed a coffee elsewhere at that point so decided, "they must be open now obviously" it's been an hour. At 6:22 I made it to this location again.
Lights on, cars in drive thru, but still not open.
And I don't mean the door was just still locked. Nope the people going through the drive thru weren't even getting an answer and saw no one inside. I'm not even sure if they have opened at this point since it's 3:55pm but wow. No communication, no way to contact properly.
Does truly effect me but can you imagine if someone did a mobile order, goes to pick it up and boom, they're closed? They now just wasted their time and have to get their money refunded. Poor management and communication for a situation like this
HP
Hannah Price
Feb 12, 2026
5.0
Lovely place! Very relaxed atmosphere.
EM
Elizabeth Moore
Jan 26, 2026
1.0
I ordered from this establishment tonight to NOT ONLY get hard iced cold fries, a hard mcchicken but also get and undercooked bloody sloppy quarter pounder. I then called to speak to a manager and was rudely told “they can’t help me”. This is absolutely outrageous
What are the regular store opening hours for McDonald's at 744 Kidder St, Wilkes Barre?
McDonald's is open daily from 5:00 AM to 11:00 PM.
When is the drive-thru available at this McDonald's location?
The drive-thru operates every day from 5:00 AM to midnight (12:00 AM).
What delivery options does McDonald's offer at this location?
Delivery options include curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I place an order online for delivery or pickup?
You can order online through McDonald's delivery website at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there WiFi available at this McDonald's location?
Yes, WiFi service is available for customers at this McDonald's.
What types of food and dining options does this McDonald's offer?
This McDonald's provides a variety of menu options including fast food, breakfast items, burgers, sandwiches, coffee, frozen yogurt, and ice cream.
Are there any nearby restaurants customers might want to visit before or after McDonald's?
Nearby restaurants include Mirakuya Japanese Restaurant for sushi, Yummy Bowl featuring Mongolian and American cuisine, Sonic Drive-In offering fast food and burgers, IHOP for breakfast and brunch, Domino's Pizza for pizza delivery, Auntie Anne's for snacks, Long John Silver's for seafood, and Starbucks for coffee and smoothies.
What nearby stores can customers visit along with McDonald's?
Customers can shop nearby at stores such as AutoZone for automotive parts, Mattress Warehouse for furniture, Lids for hats and fashion accessories, Hollister for clothing, Toys"R"Us for toys, Med Plus Uniforms & Scrubs for clothing, Ocean State Job Lot for discount home goods, Boost Mobile for mobile phones, and Chacos for shoes.
Are there any nearby health and medical services close to McDonald's at 744 Kidder St?
Yes, nearby health-related places include The Knee Center (orthopedist and hospital), Miracle-Ear Center (hearing aids and medical supply), Miracle-Ear Hearing Aid Center (doctor), and Columbia Care Wilkes-Barre (cannabis clinic and dispensary).
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