Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,883 reviews
5 stars
656
4 stars
397
3 stars
352
2 stars
156
1 star
322
What are people saying?
AI-generated from recent customer reviews
Service Speed
Many customers reported long wait times for their orders, both in the drive-thru and inside the restaurant.
Food Quality
Several reviews mentioned cold or poorly prepared food, including soggy fries and dry burgers.
Staff Behavior
While some customers praised friendly staff, others reported rude or unhelpful service, particularly from management.
Cleanliness
The cleanliness of the restaurant varied, with some customers noting clean facilities while others found tables and bathrooms dirty.
Order Accuracy
Numerous customers experienced issues with incorrect orders or missing items, leading to frustration.
- CSChris SutnavageNov 16, 20252.0I just was there and ordered a Double Quarter Pounder and 10 piece nugget. I got to work and found I was given a six piece and a plain double cheeseburger. Not what I ordered. I get it gets busy and stressful, but pay attention to what your putting out. I'll just eat the 3 or 4 bucks I was overcharged for the wrong food I guess. No big loss.
- KMkatoria majorNov 7, 20251.0Absolutely hate getting breakfast from this place, I order online and it takes forever. Makes me late for work everytime. Hashbrowns are always cold and soggy. Employees move at turtle pace.
- DLDerek LindenNov 5, 20251.0Waited 30 minutes for our food and then the worker came out and asked why we were sitting there. Asked for a refund which took damn near 10 minutes. Hire more people, now we're out of time for food today.
- ARAlex RichardsonOct 31, 20252.0I waited 20 minutes at the window to get my food. I put through a mobile order and was the first to arrive there, so you'd think I'd wait 5, maybe 10 minutes tops. But nope, a big fat 20 minutes. And my fries were not salted at all. Safe to say, I will not be ordering at this location again :/
- CCChinu ChoudhuryOct 26, 20255.0We liked the behavior of customer assistant named Jenny she was helpfull with explaining the menu and even when we ordered breakfast plater we were not sure about the looks of pancake (below pancake was soggy) she managed to replace it tooo, thankful for your kind behavior please keep it up
Frequently Asked Questions About McDonald's
What are the regular store opening hours for McDonald's at 744 Kidder St, Wilkes Barre?
McDonald's is open daily from 5:00 AM to 11:00 PM.
When is the drive-thru available at this McDonald's location?
The drive-thru operates every day from 5:00 AM to midnight (12:00 AM).
What delivery options does McDonald's offer at this location?
Delivery options include curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I place an order online for delivery or pickup?
You can order online through McDonald's delivery website at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there WiFi available at this McDonald's location?
Yes, WiFi service is available for customers at this McDonald's.
What types of food and dining options does this McDonald's offer?
This McDonald's provides a variety of menu options including fast food, breakfast items, burgers, sandwiches, coffee, frozen yogurt, and ice cream.
Are there any nearby restaurants customers might want to visit before or after McDonald's?
Nearby restaurants include Mirakuya Japanese Restaurant for sushi, Yummy Bowl featuring Mongolian and American cuisine, Sonic Drive-In offering fast food and burgers, IHOP for breakfast and brunch, Domino's Pizza for pizza delivery, Auntie Anne's for snacks, Long John Silver's for seafood, and Starbucks for coffee and smoothies.
What nearby stores can customers visit along with McDonald's?
Customers can shop nearby at stores such as AutoZone for automotive parts, Mattress Warehouse for furniture, Lids for hats and fashion accessories, Hollister for clothing, Toys"R"Us for toys, Med Plus Uniforms & Scrubs for clothing, Ocean State Job Lot for discount home goods, Boost Mobile for mobile phones, and Chacos for shoes.
Are there any nearby health and medical services close to McDonald's at 744 Kidder St?
Yes, nearby health-related places include The Knee Center (orthopedist and hospital), Miracle-Ear Center (hearing aids and medical supply), Miracle-Ear Hearing Aid Center (doctor), and Columbia Care Wilkes-Barre (cannabis clinic and dispensary).