McDonald's

3.5
1938 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
900 Wilkes Barre Township Blvd, Wilkes Barre, PA
18702, United States

Hours

Reviews

3.5
1,938 reviews
5 stars
685
4 stars
414
3 stars
363
2 stars
163
1 star
313

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong modifications.

Customer Service

Feedback highlighted a mix of experiences, with some praising friendly staff while others criticized rude and unhelpful service.

Speed of Service

Many reviews noted slow service, particularly at the drive-thru, with long wait times reported.

Cleanliness

Some customers appreciated the cleanliness of the restaurant, while others mentioned areas needing attention.

Food Quality

Mixed reviews on food quality, with some enjoying fresh items while others complained about stale or poorly prepared food.
  • DD
    Doreen
    5 days ago
    5.0
    Q “quaniece “ was incredibly patient as my app would not load the staff at each window was very nice
  • XR
    Xionel Alexander De Leon Rojas
    Nov 15, 2025
    1.0
    I visited this McDonald’s to buy a Happy Meal for my son. I also ordered and paid for extra fries. They only gave me one, and when I went back to ask for the missing item, the staff was very rude. The way they spoke to me was disrespectful, and I felt a discriminatory attitude that was completely unacceptable. A customer has the right to receive what they pay for and to be treated with respect. The experience was negative, from the service to the staff’s attitude. I hope the management takes action because situations like this should not happen.
  • JW
    Jeremy Weidner
    Oct 24, 2025
    1.0
    I’ve never left a review in my life but I can’t hold back here. Something has to change. In 2 months I have came here 3 times and none of them were correct. 1st time- ordered quarter pounder with bacon no pickles or onions. Order came with pickles and onions. No big deal. It gets worse. 2nd time- ordered 40 dollar worth of breakfast meals for my family, I ordered a steak and cheese bagel for myself, when I got home they had given me a sausage biscuit…. When I returned they offered a refund because they no longer had any steak… 3rd time- today I went up for a family size order, 4 large fries a ten piece nugget and 2 bacon quarter pounders. I received 8 chicken nuggets, and two regular quarter pounders (missing the bacon) and they were bright red cold and not edible. This location needs management change, or closed for business. It’s unacceptable, frustrating and a complete waste of time and money. I will never be returning to this location, or eating McDonald’s in general any time soon. Complete turnoff. 0 stars is actually the correct rating here. Do NOT waste your time or money eating here you will be disappointed.
  • PR
    ph roma
    Aug 23, 2025
    3.0
    They're usually Swamped w their Drive Thru, slow to the Counter, but Basic McD
  • LM
    Laura Muntz
    Aug 4, 2025
    1.0
    The drive through ALWAYS takes forever. Cars waiting at the food window for MINIMUM 6 mins.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 900 Wilkes Barre Township Blvd?

McDonald's is open daily from 6:00 AM to 11:00 PM for dine-in and delivery services.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight (00:00).