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McDonald's

3.5
(2227 reviews)

Business Details

150 East Hampton, Wilkes Barre, PA
18701, United States
(570) 822-4090
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
150 East Hampton, Wilkes Barre, PA
18701, United States

Hours

Reviews

3.5
2,227 reviews
5 stars
827
4 stars
404
3 stars
389
2 stars
193
1 star
414

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Many reviews mentioned cold or incorrectly prepared food, with some customers expressing dissatisfaction with the overall quality.

Staff Attitude

Several customers noted unprofessional behavior from staff, particularly during night shifts, leading to a negative dining experience.

Cleanliness Concerns

Some reviews highlighted cleanliness issues within the restaurant, including unsanitary conditions and loitering customers.

Positive Experiences

Despite the negative feedback, there were also positive comments about friendly staff and good food quality during certain visits.
  • DD
    Dmitry
    5 days ago
    5.0
    Quick drive thru wait times
  • AF
    Angelina Ferdinand
    Jan 31, 2026
    1.0
    Worse place to order. I ordered on the kiosk and I didn't get my receipt. I got home and I was missing items. I called for the items missing and they labeled me like a lier. Say they can't find my order and they can't do anything since I don't have a receipt. Went back to the store and they asking me for the managers name for me to get my missing items. I only had the paper they stick on the bag. They are very unprofessional. They didn't apologize or anything. As a pass McDonald's manager I know better. Very unprofessional and I will not be returning
  • RR
    Reshma
    Jan 31, 2026
    1.0
    Night crew is great, but when it comes to morning shift they need to get it together. They always forget something, even when it's not busy at all. Very lazy and sloppy. The skinny African-american woman wearing glasses who works in the kitchen needs to learn to do her job better, instead of giving sass and attitude because of her own mistakes, very belligerant and rude.
  • JJ
    JR Joker
    Jan 12, 2026
    1.0
    This place sucks always waiting for food and don't be a dasher you never get your food if you not going to serve food then don't offer the service it's all paid for just give it to us. This place is why McDonald's has a bad name
  • EL
    Eric Lynn
    Jan 8, 2026
    5.0
    Friendly service, quick delivery of order, excellent quality of food. Fries were nice and hot with just the right amount of salt. Burger was cooked properly and tasted delicious. Frappe and milkshake were great! Employees were very friendly and helpful. All were smiling and attentive to my questions.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open 24 hours every day, from midnight to 11:59 PM.

What are the delivery hours for McDonald's at 150 East Hampton, Wilkes Barre?

Delivery is available Monday from 6:00 AM to 11:30 PM; Tuesday from 6:00 AM to 3:59 AM the next day; Wednesday through Saturday from 4:00 AM to 3:59 AM; and Sunday from 4:00 AM to 11:30 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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