Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Wilkes Barre, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers reported inconsistent service, with some praising friendly staff while others experienced rude behavior and order mistakes.
Food and Drink Quality
Many reviews highlighted issues with drink preparation, including watered-down coffee and incorrect orders, although some customers enjoyed the food.
Cleanliness
The cleanliness of the store received mixed feedback, with some customers noting it was clean while others described it as filthy.
Efficiency
While some customers appreciated the fast service, others experienced long wait times and issues with order accuracy.
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Denis Omerovic
Feb 17, 2026
1.0
If you are open your door should be open. It is 2026 what is the point if having the door locked but the drive through open.
JT
Jim Talbott
Feb 9, 2026
5.0
Very Nice Dunks
TE
Taylor E
Feb 3, 2026
1.0
The service was terrible at the time of ordering, the cups had icing all over them when they handed me them after touching the cash register…not so sure that they’re changing gloves…And there was HAIR IN MY CUP! When I called to ask for a refund, they acted like that couldn’t have happened. So gross!
TT
Txctikal
Jan 22, 2026
1.0
Ordered through the mobile app, got my food and drink; the food was okay sandwich was good, but the iced coffee I received was extremely watered down from all the ice. They put way too much ice and that I that point I may as well be paying for ice rather than coffee
JT
Joselyn Tula
Jan 22, 2026
1.0
ordered a medium drink with less ice, I pull up to be given a cup that does not look like it has less ice, I asked for them to plz give me less ice, I get a cup back that looks like they just took out the ice with their hands and just changed the lids. they should have made my drink right the first time, and instead of giving me good customer service I have a lady screaming at me telling me she’ll have to charge me extra for more cold foam, when I just want what I paid for, a MEDIUM drink not a small. that lady needs to learn about a customer service