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Dunkin' Zero
Brand Certified

Dunkin'

3.9
(814 reviews)

Business Details

(570) 520-0515
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Wilkes Barre, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1146 Highway 315 Blvd, Wilkes Barre, PA
18702, United States

Hours

Reviews

3.9
814 reviews
5 stars
403
4 stars
177
3 stars
80
2 stars
46
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with several customers expressing dissatisfaction with their treatment.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong drinks, leading to frustration.

Cleanliness and Atmosphere

Several reviews mentioned the location being dirty and having a loud atmosphere, detracting from the overall experience.

Speed of Service

While some customers praised quick service, many others complained about long wait times and slow service, particularly during busy hours.

Product Availability

Customers frequently noted that items were out of stock, including popular drinks and donuts, which affected their overall satisfaction.
  • KM
    katoria major
    Feb 4, 2026
    1.0
    I really hate coming to this location in the morning on the way to work. They are slow. They are not friendly or courteous at all. I have to order 20 min ahead of time for my order to be ready when I get there. My drinks are never full or even near full. I ordered a large matcha latte with less ice and ended up with a half full drink. They are usually busy so I don’t know why they are skimpy on portions. Never have this issue at any other location.
  • TC
    Tanya Cortazar
    Jan 4, 2026
    1.0
    I went in there Sunday morning I can't have caffeine cause of heart issues and I ordered a decafe coffee the lady was nasty at the window told me several times I can't get caffeine free anything when I told her I had heart issues all of a sudden she was able to have them make it I don't appreciate being treated that way especially since I come in there alot it's a good way to loose customers I won't ever come there again the Dunkin in moosic pa never treats me that way
  • SA
    Susan A
    Nov 20, 2025
    5.0
    Everyone loves Dunkin!
  • MB
    Marcel Bartley
    Oct 29, 2025
    5.0
    10/29/25 Just one mile off f Route 81, off the ramp and two lights later you are there. Easy on and off. Friendly staff, newer building, typical Dunkin fare, coffee was strong for their brew.
  • MB
    melissa blythe
    Oct 6, 2025
    5.0
    Always made perfect! My all time favorite.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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