Dunkin'

4.0
637 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Wilkes Barre, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
532 Scott St, Wilkes Barre, PA
18702, United States

Hours

Reviews

4.0
637 reviews
5 stars
345
4 stars
127
3 stars
54
2 stars
24
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful, leading to a negative experience for many customers.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and unsatisfactory food quality, indicating a lack of attention to detail.

Staff Behavior

Several reviews mentioned unprofessional behavior from staff, particularly from a supervisor, which contributed to a negative atmosphere in the store.

Food Quality

Customers expressed dissatisfaction with the quality of food items, including stale or improperly prepared items, which detracted from their overall experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as the quality of certain drinks.
  • LL
    Leidy_tredy
    3 days ago
    2.0
    I’ve always stopped at this dunkin every morning and i had a staple order but for some reason the last two times i’ve stopped they make my order way too sweet. I communicated this with one of the employers and they just told me is because “ I asked for too much sugar” im tired of dunkin being so inconsistent with their orders. My coffee tasted like sugar with milk dunkin just lost a customer ( very disappointed)
  • NP
    Nate Pinder
    Nov 10, 2025
    1.0
    The lady in the drive thru was great, unfortunately she didn't make my sandwich. Which was ice cold. Who ever made my sandwich did not care at all.
  • SR
    Shaddia Reid
    Oct 26, 2025
    1.0
    Came to order some food before hitting the road the sandwiches we ordered were horrible the bagels were hard and they they a luke warm egg on a bagel with a cold piece of cheese horrible wouldn’t recommend
  • MA
    Meghan Aregood
    Oct 25, 2025
    1.0
    I visited the Dunkin’ on Scott Street this past Thursday, and I was honestly taken aback by the staff’s behavior. I ordered a coffee and a donut through the drive-thru, and when I got to the window, the girl practically flung my coffee at me. Then, as I went to pay, she stuck the card reader out the window and asked, “Umm, are you leaving a tip?” I was shocked. I usually always leave a tip when someone is friendly and respectful — but after nearly getting my coffee tossed at me, that question was beyond inappropriate. How do you ask a paying customer for a tip like that? To top it off, my coffee was wrong, and I couldn’t even enjoy it. Between the poor attitude, the wrong order, and being asked for a tip, this was easily one of the worst Dunkin’ experiences I’ve ever had.
  • SS
    Stephanie Smith
    Oct 12, 2025
    1.0
    If i could give 0’stars i would. We ordered a few breakfast sandwiches, two bagels toasted with cream cheese, and drinks. Received order and was missing three items. Told the staff that i was missing three items and got and and attitude. She pulled the bag that was given to me and said that i didn’t pay for one item, i said i ordered it and she asked for receipt - never got one. After handing me a bag i assumed all items were there. Nope, still missing a sandwich. My kids bagel was toasted with frozen cream cheese on it. Went in and they replaced it. With another bagel toasted with frozen cream cheese. Still no breakfast sandwich. Called to speak to manager and was told i was talking to her. Asked for owner and was told they weren’t there. Asked for her to take my number and was told no call back tomorrow. Couldn’t even get the owners first name. Very unprofessional and rude staff. $56 order and was absolutely terrible

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Wilkes Barre, PA?

Dunkin' in Wilkes Barre, PA is open daily from 5:00 AM to 9:00 PM.

What new holiday drinks are available at Dunkin'?

The new holiday menu features the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.