Business Details
About
Mexican Restaurant
Chipotle Wilkes Barre is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
725 reviews
5 stars
321
4 stars
131
3 stars
62
2 stars
33
1 star
178
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Customers reported inconsistent portion sizes, with some receiving generous servings while others noted small portions.
Service Issues
Many reviews highlighted long wait times and poor customer service, with staff often appearing disinterested or overwhelmed.
Cleanliness
Numerous customers expressed concerns about the cleanliness of the restaurant, citing dirty tables and unsanitary conditions.
Food Quality
Feedback on food quality was mixed, with some praising the taste while others reported issues like overly salty food and stale chips.
Ingredient Availability
Several reviews mentioned that the restaurant frequently runs out of key ingredients, leading to customer dissatisfaction.
- KAkadeem adams2 days ago5.0Aydon was a great worker helped me with no problems loved the service ‼️🚀😎🤞
- SSSravanJan 5, 20261.0I visited this Chipotle last night and had a really disappointing experience. They didn’t have sour cream available, even though there were several people waiting in line. On top of that, I was overcharged — my total came to around $12.70, and this isn’t the first time it’s happened. I specifically said no queso, and they didn’t add any, yet I was still charged an extra $2 for it. It’s not about the money — it’s about consistency and paying attention to customers’ orders. This has happened to me twice now, and it’s really frustrating. I’m also attaching a screenshot showing how much the same order costs for online pickup, which makes the overcharge even more noticeable. On my previous visit, the employee serving the food (the guy with tattoos on his hands) gave extremely small portions — barely 1/4 spoon of rice and similarly tiny amounts of the other ingredients. I’m not sure if management is instructing them to serve such small quantities, but it feels unacceptable for the price being charged. I hope management addresses these issues so other customers don’t have the same experience.
- ISIt's a saab storyOct 22, 20255.0This chipotle is always consistently giving good portion sizes. Come every week and am never disappointed
- EEEverlastingOct 5, 20255.0Good proportions compared to all the chipotles
- EMErica MaclinSep 24, 20251.0The wait was entirely too long. Employees
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill in Wilkes Barre?
Chipotle Mexican Grill in Wilkes Barre is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Wilkes Barre?
It is located at 280 Mundy St, Ste 1, Luzerne, Wilkes Barre, PA 18702, near Five Guys.
Does Chipotle Wilkes Barre offer pickup and delivery services?
Yes, Chipotle Wilkes Barre offers both in-store pickup and delivery options.
How can I place an online order for Chipotle Wilkes Barre?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app.
What type of food and ingredients does Chipotle Wilkes Barre emphasize?
Chipotle focuses on responsibly sourced, real food made with wholesome ingredients without artificial colors, flavors, or preservatives, using only 53 real ingredients.
Is Chipotle Wilkes Barre welcoming to the LGBTQ+ community?
Yes, this location welcomes LGBTQ+ customers.
What nearby restaurants can I visit around Chipotle Wilkes Barre?
Nearby restaurants include Five Guys, Ground Round, The Burger Experience, The Wing Experience, Mission BBQ, Blaze Pizza, Smokey Bones Bar & Fire Grill, and PrimoHoagies Wilkes-Barre Township, PA.
Are there any nearby shopping options close to Chipotle Wilkes Barre?
Yes, nearby shopping centers include Wilkes-Barre Commons, OfficeMax, Buff City Soap, Pier 1 Imports, and Famous Footwear.
What nearby services can assist with travel or automotive needs near Chipotle Wilkes Barre?
Nearby services include Hertz Rent A Car, Firestone Complete Auto Care, Nationwide Car Sales, and Ken Pollock Alfa Romeo for rental, repairs, and vehicle purchases.
How can customers contact Chipotle Wilkes Barre for inquiries or feedback?
Customers can contact Chipotle Wilkes Barre via phone at +1 570-829-2694 or email at PA.2433.WilkesBarre@chipotle.com.