Numerous customers reported slow service, inattentive staff, and long wait times for food and drinks.
Food Quality
Many reviews highlighted cold, poorly prepared food, with specific complaints about wings being overcooked or lacking sauce.
Management Concerns
Several customers expressed dissatisfaction with management's handling of service issues and staff training.
Mixed Experiences
While some patrons enjoyed their meals and praised specific staff members, the overall sentiment leaned towards disappointment.
MC
Mia Colon
2 days ago
1.0
We were there yesterday and my family and I were extremely disappointed. The appetizer came out with our meals at the same time almost an hour after ordering. The food wasn't worth the wait. Everything was somewhat cold. We won't be going back.
RL
Rob Lochard
5 days ago
2.0
Normally I am fairly happy eating st this BWW location for BoGo Tuesdays. Not sure what went so so wrong compared to past visits. We were seating quickly and thr place was not nearly as packed as the previous week. Orders thr usual right away. 45 mins later the order comes out and its the most pathetic incomplete plates we have ever had. The wings were barely seasoned cold,dry and tiny. They looked like they were out on the counter all week. The waitress saw this was not fair and called for the manager. When the manager arrived she quickly saw that the order was not right and incomplete. She explained that she would redo the order herself free of cost and would do it herself in a reasonable amount of time. Free desserts were offered so my wife ordered one. The replacement order came out in about 15mins and was 1000x better. The manager lived up to her word that would be much better. The end of our visit 2.5 hrs from the time we walked in the waitress hands over the bill and sadly the only thing was discounted was the 6 dollar Dessert. She and the manager explained that we were not charged for the original bad batch and she was only covering the vost of the dessert. We found the overall experience to be pretty disheartening especially since we visit about once a week. Waiting over an hr for a simple order of wings and being told we dont have to pay for the first batch,which we didn't touch was not a favor. Overall yes j would probably go back. I just wish that communication between kitchen and and waitress was better. She told us the hold up was due to to running out of wings and waiting for a new batch which didn't add up since the couple that came way after us received their wings way before us. Also the manager should of told us that we didn't have to pay for the first incomplete batch-we never planned on paying for them. We were about to walk out and go somewhere else until the manager stated she was going to make it right for us. I shiuld had taken pics like I normally do. But I was so tired and hungry that I just didn't bother. Let's see how next week's visit turns out.
DM
datina moore
Dec 22, 2025
2.0
I went in the restaurant to place my order for a chicken fingers and a chicken buffalo wrap. They got the chicken fingers right but they me a chicken sandwich instead of a wrap, I had to wait almost an hour total to get my order right. I spoke to the manager on duty she was no help, she said they only had 1 cook. When the food came it was not good. I was very disappointed. I will never go to this location again.
JS
Jill Stauf
Dec 17, 2025
3.0
This review is for the Buffalo Wild Wings #0474, I believe the town is Whitehall PA. We stopped in for a quick bite to eat, we sat down around 6:30 pm. There was no wait as the restaurant was fairly empty. We were seated promptly. Our server Jenna greeted us and took our drink order. She was busy with tables and it did not look like there was a bartender so she was filling drink orders as well. We placed our order, burger and chicken. We did wait a little while for the food to arrive, we were just about to ask where it was when it was brought out to us. The crispy dippers were just okay, they were warm not hot. The breading was very dried out and hard. The fries were the nothing memorable, edible but not hot. I did not finish the chicken or fries it as it was not enjoyable. The all American burger was good, we had ordered tater tots with the burger and they were okay. This is not the Buffalo Wild Wings food we are used to getting. This was the first time we dined at this location. We love our BWW that is on Long Island. It is always busy, lively and great food. This one has seen better days.
PL
Pam Lafram
Nov 30, 2025
5.0
Everything was great about dinner tonight! The staff here know how to do it!
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Whitehall offer?
Buffalo Wild Wings serves award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.
What are the operating hours of Buffalo Wild Wings in Whitehall?
Buffalo Wild Wings is open from 11:00 AM to midnight Monday through Thursday and Sunday, and from 11:00 AM to 1:00 AM on Friday and Saturday.
Where is Buffalo Wild Wings located in Whitehall?
Buffalo Wild Wings is located at 1225 Grape Street, Whitehall, PA 18052, USA.
Can I find vegetable and meat options at Buffalo Wild Wings?
Buffalo Wild Wings primarily offers chicken wings with various sauces and seasonings, as well as other bar and restaurant menu items.
Does Buffalo Wild Wings provide takeout service?
Yes, Buffalo Wild Wings offers takeout services.
What is the contact phone number for Buffalo Wild Wings in Whitehall?
You can reach Buffalo Wild Wings at +1 610-266-0527 for reservations or inquiries.
Are there any shopping centers near Buffalo Wild Wings in Whitehall?
Yes, Whitehall Mall is a nearby shopping center where customers can shop before or after dining at Buffalo Wild Wings.
What banks are located near Buffalo Wild Wings in Whitehall?
Nearby banks include Wells Fargo Bank, Fulton Bank, and Lafayette Ambassador Bank, which can be convenient for customers who need banking services.
Are there other dining options near Buffalo Wild Wings in Whitehall?
Yes, nearby dining options include Old Country AYCE Marketplace, Lone Star Steakhouse & Saloon, Mission BBQ, Thirsty Turtle Tavern, Keystone Pub and Grill, and Boston Market.
Where can I find automotive repair services near Buffalo Wild Wings?
Customers can find automotive repair and services nearby at Monro Muffler Brake & Service, Monro Auto Service and Tire Centers, ProMark Auto, and Sabra Auto Group.