Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude and unprofessional behavior from staff, with many experiences highlighting poor customer service and management issues.
Food Quality
The quality of food was inconsistent, with several complaints about cold, improperly prepared, or incorrect orders.
Cleanliness
Multiple reviews pointed out that the restaurant was often dirty, with unclean tables and floors, contributing to a negative dining experience.
Wait Times
Long wait times were a common complaint, particularly in the drive-thru, with many customers expressing frustration over slow service.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and noted positive experiences with quick service and good food.
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Matt Mehelic
4 days ago
1.0
Waited for 45 min for my food in the drive through
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Missie Melnick
Nov 14, 2025
1.0
Let me just say your customer service here is the worst customer service I have ever had you have people working the window who say absolutely nothing to you and then tonight when I was there, you were running with two people and technically with two people there the GM should’ve been there because that’s the job of a GM the manager that you had working the tall one with the speech impediment is very very rude because I went to the window to get my money back or my coffee because I did a mobile order for dine in and I couldn’t get in your doors. And I had already sitting in your drive-through for 20 minutes and it never moved and then he wanted me to go back again. Needless to say this is one McDonald’s that I will not return to. I will drive out of my way to go to a different one.
CH
Connor Hunyadi
Nov 12, 2025
1.0
Surge prices are BS. Meal deal i was about to buy went from around $8.60 too $11.00. Gonna go somewhere else. No shade to the employees, there good people from my experience.
TC
The McCormick Companies
Nov 12, 2025
3.0
This McDonald’s I guess is the future of how fast food will be run. There are no counter attendance. You just walk in and a screen order is your only option if you did not already submit a mobile online order. For Vegas, the prices aren’t bad. The food was a little subpar, but that’s typical for McDonald’s. The service was not too long of a wait for how busy it was#pghlivemusic #rusticrootspgh #movedbymusic #pghlive