Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter's!
Customers appreciate the wide selection of unique and seasonal flavors, with many praising specific favorites.
Quality of Ice Cream
The ice cream is frequently described as rich, creamy, and delicious, with high-quality ingredients.
Customer Service
While many reviews highlight friendly and accommodating staff, there are notable concerns about inappropriate behavior from an employee.
Pricing Concerns
Several customers feel the ice cream is overpriced compared to other options, leading to mixed feelings about value.
Cleanliness and Atmosphere
Most reviews commend the cleanliness of the shop and the pleasant atmosphere, although some noted unpleasant odors upon entry.
CC
Cameron
Nov 14, 2025
5.0
Super rich and delicious ice cream! Graeter’s is an old brand that stays on point with their flavors, especially their signature chips which are big chunks of dark chocolate mixed into a variety of bases, every flavor I tried was amazing! Their raspberry was tart and delicious, definitely very popular too.
Also loved all their merch and take home options, the only thing is that the prices are pretty high, even for a single scoop, but the ice cream is tasty enough that’s it’s worth getting once in a while!
RR
Roger McMillan (RIMc615)
Sep 30, 2025
5.0
Nice selection of flavors. I especially enjoyed the Bourbon Ball in a cup. This would be fantastic in a milkshake with the addition of actual Bourbon - enjoy responsibly !
I was disappointed that this is yet another ice cream maker who has never heard of Teaberry flavored ice cream ? Normal people will find that it doesn’t detract from their experience.
MP
Matthew Pinyot
Aug 19, 2025
1.0
Wish they had a sugar free or no sugar added option. Sadly, they do not
FL
Francisco Lopez
Jul 15, 2025
3.0
Graeter's ice cream definitely has higher end and good quality ice cream. My only gripe and my biggest gripe would be the price at the end of the day. Ice cream is ice cream and I don't want to have to choose whether I want to take my family to dinner or take them to Graeter's ice cream
JW
Jennifer Walsh
Jul 9, 2025
1.0
Extremely disappointed and concerned – will never return
I used to be a loyal customer of Graeter’s, often bringing my family and even my kids’ sports team in after games. It was our little tradition, and we always enjoyed the experience—until recently.
On our last ever visit, one of the employees, a college age man named Aaron, made inappropriate and uncomfortable comments to my teenage daughter. I won’t go into detail here, but suffice it to say, his behavior was completely out of line and unacceptable for someone working around children and families. My daughter was shaken, and I was furious. Come to find out he is a supervisor?! Is this really the kind of person you have in charge of other employees at your store? Someone who makes, quite frankly, disgusting comments to minors?!
Parents—please be cautious. I never thought something like this would happen in a place we trusted. We will not be coming back, and I’ve warned other parents on the team as well.
Graeter’s needs to take these concerns seriously and ensure a safe environment for all customers, especially young ones.
— A former loyal customer and mom
What payment methods are accepted at Graeter's Ice Cream?
You can pay with cash, Discover, MasterCard, and Visa at Graeter's Ice Cream. Mobile NFC payments are also accepted.
Is Graeter's Ice Cream wheelchair accessible?
Yes, Graeter's Ice Cream has a wheelchair accessible entrance to accommodate all customers.
How can I contact Graeter's Ice Cream for customer support?
You can reach customer support via email at customersupport@graeters.com or by phone at +1 724-940-2272.
Can I view Graeter's Ice Cream menu and order online?
Yes, you can view the menu at https://www.graeters.com/stores/fountain-menu and place orders online at https://graeters.olo.com/.
What nearby stores can I visit along with Graeter's Ice Cream in Wexford?
Nearby, you can visit several specialty stores such as Appalachian Running Company, Saucony, New Balance for shoes, Loafers Bread Co bakery, and Wexford Beer liquor store.
Are there coffee shops near Graeter's Ice Cream where I can continue my visit?
Yes, nearby coffee shops include Starbucks and WFM Coffee Bar, perfect for a coffee break before or after enjoying ice cream at Graeter's.
Which family-friendly and pet-related shops are around Graeter's Ice Cream?
You can find Learning Express Toys, a toy store, and Leone Animal Supply, a pet store, close to Graeter's Ice Cream, ideal for family visits.