Wendy's

3.5
1485 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2280 Lebanon Church Rd, West Mifflin, PA
15122, United States

Hours

Reviews

3.5
1,485 reviews
5 stars
512
4 stars
377
3 stars
226
2 stars
108
1 star
262

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times in the drive-thru and poor customer service, including rude interactions with staff.

Food Quality

Many reviews mentioned receiving cold or incorrect food orders, with some customers expressing concern over food safety.

Cleanliness

Several customers noted unsanitary conditions in the dining area and at the drink stations, leading to a negative dining experience.

Staffing Problems

Customers frequently mentioned that the location appeared understaffed, contributing to slow service and order errors.

Inconsistent Experience

While some customers praised the food and service, many others reported significant issues, indicating a lack of consistency in performance.
  • JS
    Jay S
    Dec 31, 2025
    2.0
    Very hit or miss! Wendy’s prices have gotten INSANE ( $3.19 for a junior bacon cheeseburger!!) Get real! Usually understaffed, some very good employees, others awful. Their new ordeal is charging for sauces. Consider other options…
  • IC
    I never said i cared
    Dec 30, 2025
    1.0
    I went in today seen a line stood there for a bit and once i was up to have someone take my order i was waiting at counter for like 10 minutes and a dude came in and just screamed at the workers real loud. I had to pay for sauces like i ordered them wit my nuggets why am i paying for a sauce. please be fr and the workers need improvement
  • LS
    Lisa Spyra
    Dec 29, 2025
    1.0
    Service is the absolute worst. Waited 20 minutes for 2 frosty's just to be told they are out of them. Then when I asked for a refund, they mysteriously had them again. Slow service, unfriendly staff, dirty tables.
  • MB
    McKayla Barnette
    Dec 20, 2025
    2.0
    Waited in the drive thru line for 30 minutes before getting to the speaker. Waited 10 more minutes because why not. My husband said “hello” to which someone popped off in the speaker “we are extremely busy with mobile orders we’ll be with you when we can!!!!” Okay I get it but say something lol. 3 people got out of line before and after us. They immediately put someone on to take the order, then mid giving the order, the other person pops back in to say “there’s gonna be a wait on that! I have to drop nuggets!” Again, okay. She clearly embarrassed the employee trying to take the order by interjecting. Not sure if she was the manager or not but pretty abhorrent behavior regardless. It’s one thing to be busy with mobile orders, it’s another to ignore the entire drive-thru and then be condescending to customers. I understand you’re probably short staffed and have no ability to change mobile orders, but what happened to humanity lmao
  • SF
    Suzan Fletcher
    Dec 8, 2025
    1.0
    Went through the drive thru around 10-11 ordered our food. Got to the window to pay was asked to pull forward as they were waiting on the rest of our food to be finished. Received our food the burgers where ice cold and when I say iced cold it felt like they where pulled out of the freezer and slapped on the bun. Went back to the speaker explained to them what happen was asked to pull back to the window. Got back to the window handed them the cold food and explained that the health department would fine them. The girl (not sure if she was the manger started screaming saying that there was no reason for me to say anything about the health department handed me the new food which wasn’t all there and she started screaming throwing her hands in the air using offensive language slamming the window closed asking why I was still there the coworkers where pushing her back. The other coworker couldn’t explain why the food was cold when it was sitting in their warmer. So warning anyone that goes at night unless you carry a thermometer to check the temperature of your food I would suggest not going there as someone will get very sick. Yes the health department will be contacted.

Frequently Asked Questions About Wendy's

Is West Mifflin Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the West Mifflin Wendy's location currently open?

Yes, the West Mifflin Wendy's is open and committed to serving quality food through dine-in, drive-thru, and delivery where available.