Business Details
About
Sandwich RestaurantDeliCatererTake Out RestaurantFast Food RestaurantPrimo Hoagies
Philly-born counter-serve sandwich chain known for its subs / hoagies built on award winning sesame-seed rolls. Serving West Chester, PA.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.1
292 reviews
5 stars
174
4 stars
52
3 stars
18
2 stars
12
1 star
36
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the flavor and freshness of the hoagies, but many reported issues with portion sizes and inconsistent quality.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and a lack of attention to food safety.
Pricing Concerns
Several customers expressed dissatisfaction with high prices relative to portion sizes and quality.
Positive Experiences
Despite the negative feedback, many customers shared positive experiences with friendly staff and good service.
- TITimothy IrelandDec 2, 20252.0Dry, mediocre corned beef hoagie. Lots of meat, but poor quality. Most of the soft-drink refrigerators were empty. Overcharged by $6. When I called on a Tuesday to address the overcharge, I was told to call back on Thursday. I won't return.
- GMGerry MemmoNov 5, 20253.0Former manager of a Primos and man this location is not run well. Nick would lose his mind. Managers are the owners who have not once attempted to fix their terrible parking lot, or get cheesesteak/chicken cheesesteak oven like my old store was told we had to. But hey, that's why they're in the bottom 80 of sales. Went for a pick up, walked in and only employee in sight is sitting on an office chair talking with person in the office. No greeting is always wild, but I say I have an online order. Confirms name hands me the food and goes right back to the chair to sit and talk. Another customer comes in and the manager comes out of the office loudly talking about the discount they are going to give them. Super unprofessional when you've got customers sitting and eating in the dining area. We used to get annoyed at my Primos when "Primos Police" would come for an audit, but they could use one. Sharpen the slicer so the meat comes out more even. Only thing making the place worth going to a primos is the food and lack of maintenance makes the high price tag for a hoagie not worth it. Also, if you have nothing better to do than sit down and talk, maybe whipe the tables after people sit at them.
- ECEmma CussonOct 27, 20255.0the best shop ever joanne eric and tyler are the best !
- EREmily ReyesOct 5, 20255.0Service is absolutely outstanding, this is the best PrimoHoagies location because of how much the manager cares about service! I had an order mishap and it was taken care of by the manager who went above and beyond to help fix things! Food was very fresh and good!
- TDThe DubecksOct 1, 20255.0This is the BEST location in Chester County! Everyone is so nice and helpful and the food is great!! If you haven’t tried the PRIMOPILGRIM yet…. Go try it, it’s so delicious!!!
Frequently Asked Questions About PrimoHoagies
What type of food does PrimoHoagies West Chester specialize in?
PrimoHoagies specializes in old-fashioned Italian specialty sandwiches, known for hefty hoagies built on sesame-seed rolls.
What are the operating hours of PrimoHoagies West Chester?
The restaurant is open daily from 10:00 AM to 8:00 PM.
Does PrimoHoagies West Chester offer pickup and delivery options?
Yes, they offer in-store pickup, delivery, and same-day delivery services.
Can I order from PrimoHoagies West Chester online?
Yes, you can place orders online via their order website or mobile apps available for Android and iOS.
What payment methods does PrimoHoagies West Chester accept?
They accept American Express, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is PrimoHoagies West Chester wheelchair accessible?
Yes, the location has wheelchair accessible entrance, parking, seating, and restrooms.
Does PrimoHoagies West Chester provide catering services?
Yes, they offer catering services for various occasions.
Are there family-friendly accommodations at PrimoHoagies West Chester?
Yes, the restaurant welcomes families and children and has seating available.
What nearby automotive services are close to PrimoHoagies West Chester?
Nearby automotive services include BG Automotive Performance LLC, Curtis Automotive Center, Fred Beans Ford of West Chester, and Truck Maintenance, useful for customers needing vehicle services before or after their meal.
What other dining options are near PrimoHoagies West Chester?
Nearby dining options include West Chester Diner and Tyga Bites food delivery service, offering variety for customers exploring the area.
Are there any nearby amenities that shoppers might find convenient when visiting PrimoHoagies West Chester?
Yes, nearby amenities include Santander Bank, 7-Eleven convenience store and gas station APlus at Sunoco, which are helpful for errands during your visit.