Chipotle Mexican Grill

3.6
676 reviews
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Business Details

101 Turner Ln, West Chester, PA
19380, United States
(610) 344-7042
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Turner Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
101 Turner Ln, West Chester, PA
19380, United States

Hours

Reviews

3.6
676 reviews
5 stars
279
4 stars
152
3 stars
62
2 stars
54
1 star
129

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported rude and dismissive staff, with several instances of poor customer service experiences.

Portion Sizes

Numerous reviews highlighted consistently small portion sizes, with many customers feeling shortchanged on ingredients.

Food Quality

Feedback on food quality was mixed, with some praising freshness while others complained about stale or poorly prepared items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors.

Order Accuracy

Many customers experienced issues with incorrect orders, particularly with online and delivery orders.
  • SV
    S VTine
    Nov 10, 2025
    5.0
    Always friendly and great service.
  • BE
    Blaine Elzey
    Oct 29, 2025
    4.0
    long line at 9:20pm. staff did move quickly and food was fresh and good
  • CS
    Cezar Sousa
    Oct 28, 2025
    1.0
    The burrito's seasoning was terrible, the Coca-Cola was simply tasteless, only sparkling water. I always go to Chipotle, and this is the first time I've had a bad experience.
  • KK
    kinder kids
    Oct 26, 2025
    1.0
    I went to eat around 8:00 pm today and there was a woman working at the cash register. I have never seen such a disrespectful, rude, foul-mouthed woman in my life. She was talking to someone she knew at the cash register and was saying very rude things. I was really ashamed to be there with my daughter and I will never go there again. I hope you see my complaint and do what is necessary. It is really disgusting to employ such a rude girl.😡😡😡😡😡😡😡
  • SK
    Siyanna Kauffman
    Oct 6, 2025
    1.0
    probably the worst chipotle i’ve ever been to and the worst customer service i’ve ever had in my life at any restaurant. worker was so rude, didn’t smile at any point, mumbled the whole time, looked annoyed every time i spoke and gave the smallest possible portions i had to ask for a little more of each item. would rather drive the 20 min to the chipotle further away.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Turner Square serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the opening hours of Chipotle Mexican Grill at Turner Square?

The restaurant is open daily from 10:45 AM to 11:00 PM.