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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with food quality, including cold, soggy, or overcooked items.
Service Issues
Numerous reviews highlighted slow service, incorrect orders, and rude staff, particularly from management.
Cleanliness
Customers frequently mentioned dirty tables and unsanitary conditions in the restaurant and bathrooms.
Staff Friendliness
While some reviews praised friendly staff, others noted a lack of courtesy and professionalism, especially from management.
Pricing Concerns
Several customers expressed dissatisfaction with high prices relative to the quality of food received.
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Amber “Chi Chi” Davis
Nov 12, 2025
3.0
Employees took forever to come to the counter instead they kept talking to one another. Plus they forgot 1 of my meals.
RC
Robert Crowley
Nov 1, 2025
3.0
It's McDonald's, understaffed and overpriced!
KC
Kelly Cooper
Nov 1, 2025
3.0
Disappointed about what I specifically ordered & didn't get besides that, it's McDonald's
NC
Nathaniel Colligan
Oct 14, 2025
1.0
Got chicken strips and they looked to be cooked over an hour ago.
Soggy. Looked overcooked. Soaked in grease. Threw my meal out in full after one bite. Disgusting. Fries were soggy as well. will not come back to this one again.
WJ
Woodrow Johnson
Oct 11, 2025
1.0
Rude. The monopoly stickers were already peeled off and when confronted about an order that was wrong the employee was standoffish. Every order I’ve gotten from here has been missing items, wrong, and the monopoly stickers are peeled off