Many customers reported slow service, long wait times, and incorrect orders, particularly in the drive-thru.
Staff Attitude
Several reviews mentioned rude or unprofessional behavior from staff, impacting the overall customer experience.
Food Quality
While some customers enjoyed the food and ice cream, others noted inconsistencies in quality, such as melted ice cream and poorly prepared meals.
Cleanliness Concerns
There were mentions of cleanliness issues, including a wet floor and pest sightings, which raised safety concerns.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and good food, indicating that experiences can vary.
DH
Don Hall
Nov 29, 2025
1.0
Grose
JL
Jim Lapp
Oct 21, 2025
5.0
Good Blizzard, friendly person in drive-thru.
AM
Amanda McCune
Oct 6, 2025
5.0
Extremely cold inside had to go eat in my car.
KJ
Kenneth Johnson
Sep 24, 2025
5.0
Nice service and good food.
SM
Stacy Miller
Aug 7, 2025
5.0
I love the food don't get me wrong but the young female with blonde hair and red lipstick working there is very rude I think it's time for dairy Queen to fire her and get some new workers if you're not happy doing your job you shouldn't work there that is a happy place Happy food not rude food
Frequently Asked Questions About Dairy Queen Grill & Chill
What is the address of Dairy Queen Grill & Chill in Washington, PA?
Dairy Queen Grill & Chill is located at 99 E Wylie Ave, Washington, PA 15301-2001, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday through Thursday from 10:30 AM to 9:00 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 11:00 AM to 9:00 PM. It is closed on select holidays including Thanksgiving, Christmas Eve, Christmas Day, the day after Christmas, and New Year's Day.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill provides a drive-thru service for customer convenience.
Are there seating options available at Dairy Queen Grill & Chill?
Yes, the restaurant offers both indoor seating and outdoor seating areas, including booster seats and high chairs for children.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the location welcomes families and children, providing booster seats, high chairs, and a family-friendly atmosphere.
What are some signature menu items at Dairy Queen Grill & Chill?
Signature items include the Blizzard® Treat, Chicken Strip Basket, Grillburger®, soft-serve ice cream cones, shakes, malts, and ice cream cakes from DQCakes.com.
How can I place an order for pickup at Dairy Queen Grill & Chill?
You can place an order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/n/17914/.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include Washington Financial Bank for banking needs, NovaCare Rehabilitation for physical therapy, and Fourth Presbyterian Church for religious services, all located close to Dairy Queen Grill & Chill.
Are there any convenient stores or gas stations near Dairy Queen Grill & Chill?
Yes, GetGo and GetGo Fuel Station are nearby, offering gas and convenience store options that can be visited before or after your meal.
What entertainment or retail options can I find near Dairy Queen Grill & Chill?
Nearby you can find Redbox kiosks for video rentals, as well as retail stores like Family Dollar and Aaron's Electronics.