Numerous customers reported slow service, long wait times, and unresponsive staff, leading to frustration and dissatisfaction.
Food Quality
While some customers enjoyed the wings, many complained about cold food, incorrect orders, and poor preparation.
Management Concerns
Several reviews highlighted poor management practices, including understaffing and lack of oversight, contributing to a chaotic dining experience.
Positive Staff Experiences
A few customers praised individual staff members for their excellent service, indicating that some employees are capable of providing a good experience despite overall issues.
LT
Lambert Thomas
Jan 4, 2026
3.0
My experience here was disappointing. I placed a mobile order and came in to pick it up, only to find that half of my order was missing. Thankfully, I checked the bag before leaving. On top of that, they forgot basic items like napkins and utensils.
What bothered me most was the lack of accountability. The person at the front desk didn’t apologize or acknowledge the inconvenience at all. Mistakes happen, but customer service matters, especially when the issue is brought to your attention.
Overall, the customer service here is poor. Just something to be aware of before ordering.
EK
Emre Kaygisiz
Jan 4, 2026
1.0
36$ for 20 pcs bone in wing , over price. also the waiter who took our to-go order, his pants was down and his underwear was visible. While he is taking order with one hand he was also scrathing his underwear with other hand. My girlfriend and i was there, we dont need to see all of that. Have some respect to guests.
SH
Shine Haridas
Dec 29, 2025
5.0
Nice BWW center. Wings were great, service was quick. Love their sauce options. Decent beer options. But happy hour ends too early. Staff was kind and courteous. Ample parking space.
DM
Darlene McAlpin
Dec 15, 2025
1.0
I ordered three 10 piece lemon pepper wings and 2 orders of buffalo wings and got all the way home and it was ABSOLUTELY NO SEASONING ON THE WINGS 😡 Then to add salt to injury …. lol I called to let the manager know the issue Gianna said to bring the wings back so they could throw some seasoning on the wings. After I told her that I was not from the area. I spent $98 and some change on this food …. What happen to customer services ? There is no customer service any more. J had to write this review I never write a review.
RB
Roxanne Bell
Dec 13, 2025
5.0
The staff is primarily young people and I think they do a great job. The food is always good. I’ve only been here during slower times but people complaining obviously cannot comprehend how hard things have been since Covid. Who wants to be a server when you make $2.83 an hour and nobody tips like they should cause our economy sucks? I was a server before and during Covid. This place is decent