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Dunkin'

3.0
(301 reviews)

Business Details

1500 Garrett Rd, Upper Darby, PA
19082, United States
(610) 626-0444
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Upper Darby, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1500 Garrett Rd, Upper Darby, PA
19082, United States

Hours

Reviews

3.0
301 reviews
5 stars
101
4 stars
41
3 stars
31
2 stars
18
1 star
110

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, unhelpful, and often dismissive of customer concerns.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and missing components, leading to significant dissatisfaction.

Food Quality

Several reviews mentioned stale or old food items, particularly donuts and sandwiches, contributing to a negative dining experience.

Cleanliness

Customers expressed concerns about the cleanliness of the establishment, noting dirty tables and unsanitary food handling practices.

Slow Service

Multiple reviews indicated that service was consistently slow, particularly in the drive-thru, leading to long wait times.
  • ND
    Nikki Dreams
    5 days ago
    1.0
    A lady literally yawned, taking my order. Every time I come here through the drive-through, they make me wait forever. It doesn’t matter what time of day it is. Then they’ll start talking to me on the speaker and then talk to somebody else. Very dirty inside. I say thank you for getting my order. They say nothing back. They always have about four or five people in there working snd it takes so long to do a tea. It’s has always been the weirdest customer service I’ve ever gotten at any Dunkin but unfortunately, this is the closest one to me.
  • JJ
    J.annnaaa
    Feb 3, 2026
    1.0
    They are sometimes nice but the coffee is not right . It's always super bitter, so started getting extra FV, they literally water it down. They add water to the flavor to preserve it. Very cheap . I got a munchkin that was not even glazed and was so hard at least 4 days old. Again very cheap. Their stuff is radioactive . I guess in terms of saving money it works . But not for customer satisfaction 🤷🏾‍♀️
  • CC
    Campbeline M Campbell
    Dec 31, 2025
    1.0
    They are so rude to costumer and barely understand what you are saying. They have talked to me badly like three times and I’m not going anymore I usually go there cause it’s not far from my school and workplace but never again. Very poor costumer service
  • SS
    Shamyra
    Nov 18, 2025
    1.0
    If you want Dissatisfaction go here!! The employees are rude. They talk bad about you in their own language and will laugh at you!! Expect your food and drinks to always be incorrect and if you ask them to fix it, they'll have an attitude or they'll tell you that they won't remake it even if you pay your money for them to get it right they don't care. Customer service hotline doesn't even work. They will tell you falsely that you should call customer service if you want your money back knowing that they will never answer.
  • BG
    Barbara García
    Oct 20, 2025
    1.0
    The worst place to order. They always make the order wrong and have a bad attitude. And if that wasn't enough, they charge you too much for the orders. For example. In the app a butter croissant costs $3.34 and in the window they wanted to charge me $4.09 and I asked them why they charged me more and they didn't want to tell me. In the end they had to give me the price of the app. Be careful and look at your orders

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Upper Darby, PA?

This Dunkin' location is open Monday to Friday from 5:00 AM to 7:00 PM, and on Saturday and Sunday from 6:00 AM to 6:00 PM.

What services does Dunkin' Upper Darby offer for order and pickup?

They provide curbside pickup and delivery services. You can also order ahead using the Dunkin' mobile app or their website for a fast grab and go experience.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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