Dunkin'

3.6
269 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Upper Darby, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
126 S 69th St, Upper Darby, PA
19082, United States

Hours

Reviews

3.6
269 reviews
5 stars
116
4 stars
50
3 stars
35
2 stars
17
1 star
51

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude attitudes from staff and incorrect orders.

Order Accuracy

Many customers reported frequent mistakes with their orders, leading to dissatisfaction.

Cleanliness

The store was often described as dirty, with complaints about the overall cleanliness of the dining area.

Wait Times

Customers experienced long wait times for their orders, even during non-peak hours.

Product Quality

Several reviews mentioned issues with the quality of food and drinks, including stale items and poorly made beverages.
  • KD
    kinte dennis
    Nov 11, 2025
    1.0
    Horrible service…...The young lady definitely gave my fiancé a nasty attitude……as I came in to use the restroom the woman was screaming the order out and not acknowledging my fiancés concerns about fixing her order……..The service here needs major improvements……
  • DF
    De'Shanna Fredericks
    Nov 11, 2025
    1.0
    I ordered 5 sandwiches....I am not sure what was wrong with the yound lady that took my order but she had an attitude....I confirmed I would like my egg and cheese on sourdough with Jelly....I Confirmed order twice ..........Somehow the order was not complete and my receipt did not present the jelly in which I ordered and confirmed with the cashier...... The other young lady then screamed my order out instead of confirming the order with me.......🤦🏿‍♀️😡 Not to mentioned the iced coffee I ordered didn't come until almost 10 min. After my food order in which was taken correctly......almost 5 other coffee orders came out before mine .........🤦🏿‍♀️🤦🏿‍♀️🤦🏿‍♀️🤦🏿‍♀️🤦🏿‍♀️🤦🏿‍♀️ Safe to say my family will not be returning to this specific location ever again....I do not care what the situation is......
  • CL
    Café con Leche
    Oct 1, 2025
    1.0
    Stay away from this location. They water down the iced coffee disgusting I ordered an iced coffee the coffee literally tastes like water. I know the taste was off because I always buy iced coffee from Dunkin' Donuts one cream one sugar The Taste was completely off
  • GW
    Greg Wright
    Sep 24, 2025
    1.0
    I just left out this store where an older African american man named Graham with a special needs child purchased coffee and food then asked to use the bathroom to which another woman had just exited 1 minute earlier. I saw her buzz this woman into the bathroom also. As for when the man asked she said NO just flat out NO saying his child wasn't allowed to use the bathroom. Graham asked for a manager she was working alone in the store and did not seem to know what she was doing. I suggested to Graham that he get his money back which he did. This happened between 4 and 430 pm on September 24th 2025. I got the mans name and number and I think that the DUNKIN DONUTS Corprate office should move swiftly to remedy this situation. IF YOU ARE READING THIS AND ALSO FIND THIS UNACCEPTABLE PLEASE GIVE THEM 1 STAR. I will edit this comment if there was a satisfactory outcome for Graham and his son.
  • DJ
    DezTini Johnson
    Sep 7, 2025
    1.0
    I love Dunkin’ Donuts but this store unfortunately is the worst one, I going to start with the employee Priya. Last week I went into the store with my client who’s a senior citizen. We ordered like 2 sandwiches, six orders of hash browns and a bagel with cream cheese. She put all of these items into one tiny bag which was ripping. My client asked for another bag and priya threw it at her. I said something to her because I felt it was unnecessary to throw anything at a senior citizen , she kept saying it was just a bag but I expressed to her that it was wrong and shouldn’t have been done. She didn’t apologize she just walked away and took the next customer. I did not drag it because I figured she might’ve just been having a bad day. However today I went into there to order food. She slammed my change in my hand and it wasn’t even the correct amount . I was supposed to get 98 cent back and she only gave me 90 then rolled her eyes. I didn’t say anything because again I’m assuming maybe she having another bad day. But honestly I’m nervous to go back because it kinda feels like she targeting me because of her throwing the bag at a senior citizen . On top of that they smashed my hash browns. So yeah do go there guys!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Upper Darby, PA?

Dunkin' in Upper Darby is open Monday to Friday from 6:00 AM to 7:00 PM, and Saturday to Sunday from 6:00 AM to 6:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, Dunkin' in Upper Darby offers both curbside pickup and delivery services.