Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Mixed reviews on customer service, with some praising friendly staff while others reported rudeness and poor service.
Order Accuracy
Frequent complaints about incorrect orders, especially during busy times, leading to customer frustration.
Cleanliness
Concerns about cleanliness in the dining area and play place, with reports of dirty tables and overflowing garbage.
Food Quality
Inconsistent food quality, with some customers enjoying fresh meals while others received cold or poorly prepared food.
Speed of Service
Varied experiences with service speed; some customers reported quick service while others faced long wait times.
GD
Gary Davis
Dec 9, 2025
1.0
I work in the elements, today was brutally cold and all i wanted was to warm up and order lunch for a few guys on the crew and myself.
Instead was left standing at the counter while getting side eyed from the guy in a blue collared shirt opening bags for someone else to fill.
I ended up walking out after almost ten minutes of no acknowledgment or service. Taking with me the six orders i was trying to place and for the next 18 months of working close to this location the memory of poor customer service.
I do understand that there is order kiosks but my fingers hurt from the cold as well as, why am I paying more for food and being my own customer service.
AK
Alana Karp
Nov 6, 2025
1.0
I haven't said anything but this is about the fourth time that my order has been wrong. I don't know if it's being done on purpose at this point but I believe you guys need to do better on that front
PG
Paul Grosvenor
Oct 26, 2025
5.0
Very quick drive through service
CB
Crystle beam
Oct 22, 2025
5.0
Food is always fresh and hot and the service is so friendly a girl made me a pumpkin spice shake milkshake that's not on the menu and she did an amazing job on it she made one pregnant momma happy 😁
RB
Ryan Bear
Oct 14, 2025
5.0
Review modified: for the first time in the past 2 years, I got to meet Rose and her team. I placed my usual order and was already prepared for the expected wait and to be told to "pull up" or "pull to spot ---". With the food in my hands in under 2 minutes, I was actually in awe. Rose was incredibly kind and welcoming, with a smile and level of politeness and professionalism that is nearly unmatched. If this is the new approach over the previous 15 minute wait, I will happily be returning here more often.