McDonald's

3.5
656 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
491 Elmira St, Troy, PA
16947, United States

Hours

Reviews

3.5
656 reviews
5 stars
193
4 stars
175
3 stars
148
2 stars
44
1 star
96

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Speed

Customers experienced long wait times, especially in the drive-thru, with some reporting waits of over 20 minutes.

Cleanliness

While some reviews praised the cleanliness of the restaurant, others noted unsanitary conditions in the bathrooms.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers feeling disrespected.

Food Quality

There were complaints about food being cold, improperly cooked, or not meeting expectations, alongside some positive remarks about freshness.
  • KM
    Kassy Mitchell
    3 days ago
    1.0
    This is by far the worst McDonald’s I’ve been to. 2 days in a row my order has been messed up. I ordered hotcakes and sausage yesterday, when I got my food there was no sausage. And as always I was not given my receipt. I went back through the drive through where the McDoanlds worker(who I’m pretty sure is a manager) proceeded to argue with me (what happened to the customers always right?) and say I only ordered hotcakes (mind you I get the same breakfast everyday) today I got two orders of hotcakes with sausage. No butter, no syrup, no napkins, one fork. While my boyfriend went inside to get the syrup and butter I watched 4 cars come and go threw the drive through and had to go back around a second time because I assume their order was messed up. It’s McDonald’s breakfast, everything’s premade there ain’t no damn way the job is that hard. You miss are absolutely awful at your job and honestly should be fired.
  • LS
    Liam Smith
    Nov 6, 2025
    5.0
    Best Mcdonalds in the 570/607 area!! Highly recommend, super friendly staff. Great food quality.
  • WB
    William Bryan
    Oct 20, 2025
    1.0
    I get breakfast here once every couple months. They can never get it right. I get an egg and cheese biscuit, hash brown and orange juice. Seams like an easy order but not for this place. They either put meat on it or just give me an egg sandwich. It's like common. You ask for a couple packs of ketchup and they give you one pack. It's like common what am I gonna do with one pack of ketchup. I don't know why I even try to come here anymore.
  • MB
    Maggie Burdick
    Oct 16, 2025
    1.0
    This place has really gone downhill…anytime I go my order is messy and not right. I order a special mcchicken with my free item and paid an extra amount to customize it, and I didn’t get the right sandwich. I called and complained a month ago about my messy burgers missing pickles and was offered a free meal if I told them but why should I trust them to correct it when they ALWAYS mess up? This is clearly a grill staff issue as I worked at this establishment for a while and know how it runs. Managers, please manage and enforce good work in your establishment because it’s pretty clear someone is running a loose business. Also ordered two pies an hour before closing which take ten minutes to make and they refused to make them and I got no refund or replacement, great business being ran!!
  • PP
    Patti Porter
    Oct 4, 2025
    1.0
    Had to wait at least over 8 minutes to get waited on ...then the bathroom was disgusting ..garbage was full and over flowing in bathroom stall ..workers were too lazy to put toilet paper on roll ....

Frequently Asked Questions About McDonald's

What are the daily opening hours for McDonald's at 491 Elmira St, Troy, PA?

McDonald's is open daily from 5:00 AM to 12:00 AM (midnight).

Does McDonald's offer drive-thru service at this location?

Yes, the McDonald's at 491 Elmira St has a drive-thru open daily from 5:00 AM to 12:00 AM.