Wendy's

3.7
1148 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3480 Lincoln Highway, Thorndale, PA
19372, United States

Hours

Reviews

3.7
1,148 reviews
5 stars
437
4 stars
289
3 stars
189
2 stars
68
1 star
165

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.

Food Quality

Customers frequently reported cold, stale, or incorrect food orders, leading to dissatisfaction with the overall dining experience.

Service Speed

Many customers experienced long wait times in the drive-thru and at the counter, often citing understaffing as a contributing factor.

Management Issues

Several reviews mentioned issues with management, including rude behavior from managers and a lack of effective oversight.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness, indicating that experiences can vary.
  • BB
    Brandon
    1 day ago
    1.0
    We had placed two spare mobile orders and went through the drive thru. We waited for a while on the side for them to come out with our orders, which is fine but they got our orders wrong with my first order being Chili and baconator fries and a baconator burger which didn’t have the burger in it. My second order being a Dave’s double combo with cheese fries and instead of the Dave’s double got a baconator burger. So the point is that I didn’t get a baconator burger in my first order and got the baconator in my second order which is supposed to be a Dave’s double. This is a Recurring problem.
  • SR
    s r
    2 days ago
    5.0
    Excellent, friendly staff.
  • NN
    Natalie
    6 days ago
    1.0
    Horrible! I think my burger was cooked 3 days ago. Why is it crunchy? Tasting like old socks! No chili for chili fries. In a smaller area with little late not options get your stuff together or close that would be preferable.
  • BB
    Bruce Baldwin
    Dec 10, 2025
    1.0
    I went to the drive thru at Wendy’s in Thorndale pa. Service was fine but the baked potato with cheese and chile was the worst i.v ever had in the world! I’v ate at this Wendy’s for way too many years! My wife even worked there 30 yrs ago! This place now needs help!
  • TP
    Thomas Pedraza
    Nov 26, 2025
    1.0
    I approached the counter to order, and the employee’s attitude was unacceptable. He stared at me without greeting, sighed loudly, shrugged, and walked away. After waiting, he returned with another employee to unlock the register (finger print) and asked, “What do you want?” in a clearly irritated tone. I placed my order, but I won’t return to this Wendy’s. I’d rather drive farther than deal with employees who don’t want to work. I won’t spend another dollar here, and I’ll advise others to avoid this location.

Frequently Asked Questions About Wendy's

Is Thorndale Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's in Thorndale, PA?

The drive-through at Wendy's in Thorndale is open from 7:30 AM to 1:00 AM Sunday through Thursday, and extended to 2:00 AM on Fridays and Saturdays.