Business Details
About
Mexican Restaurant
Chipotle Thorndale is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.5
232 reviews
5 stars
73
4 stars
8
3 stars
8
2 stars
15
1 star
128
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow, rude, and unprofessional service, with many expressing frustration over staff attitudes and lack of accountability.
Food Quality
Many reviews highlighted poor food quality, including undercooked rice, stale ingredients, and incorrect orders, leading to dissatisfaction.
Cleanliness
The restaurant was frequently described as dirty, with overflowing trash and unsanitary conditions noted by multiple customers.
Item Availability
Customers consistently mentioned that the restaurant was often out of key menu items, leading to disappointment and frustration.
Mixed Experiences
While some customers praised individual staff members and had positive experiences, these were overshadowed by the overall negative feedback.
- SMS M1 day ago1.0Finger nail in my food I sent it to customer support. Also why do these people who work here look at everyone like someone forced them to be there. You know you don't have to work at chipotle right?
- GMgrace malavoltaJan 5, 20261.0i just ate a really hot pepper and it was huge. i have lost sensation in my mouth.
- TTTilhas TiziDec 30, 20251.0Disgusting facility. Slow service. Always out of 75% of the menu
- AGashley allyson (Ashley Gruszecki)Dec 23, 20251.0They were out of chips and there was no indication in the app. They also forgot my queso, napkins, and utensils even though all of this is on the receipt. They said I could request a refund for the chips. I also waited 10+ mins outside and honked and drove up to the window.. then when I went inside, they told me I should have driven up to the window. I did!! Very frustrating experience. I get that things happen, but I wish they tried to make it right.
- SSSatchelDec 5, 20251.0Staff had the dining room locked when I got there at 5:50 to pickup my order and were forcing everyone to use the drive through. Defeats the purpose of mobile pickup if I am going to have to wait 40 minutes in the drive thru line while you slowly filled ordered. This location is a joke.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Thorndale serve?
Chipotle Thorndale offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients without artificial colors, flavors or preservatives.
What are the opening hours for Chipotle Mexican Grill in Thorndale?
Chipotle Thorndale is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Thorndale, PA?
Chipotle is located at 3203 E Lincoln Hwy East, Chester, Thorndale, PA 19372, USA.
How can I place an order online from Chipotle Thorndale?
You can order online via Chipotle's official order site at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Does Chipotle Thorndale offer a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
What is Chipotle’s commitment to food quality at the Thorndale location?
Chipotle Thorndale follows 'Food with Integrity' principles by using only 53 real ingredients sourced from farms adhering to humane and sustainable practices.
Is there a Goodwill Store near Chipotle in Thorndale?
Yes, the Goodwill Store & Donation Center is nearby, where customers can donate or shop for thrift items before or after visiting Chipotle.
Are there other dining options close to Chipotle Thorndale?
Nearby dining includes Domino's Pizza, BarJoey's, and Joeys Pizza for pizza and bar options, giving customers varied meal choices in the area.
What coffee shops are near Chipotle Mexican Grill in Thorndale?
Starbucks is located close to Chipotle, ideal for grabbing coffee or a smoothie before or after your meal.
Can customers do their grocery shopping near Chipotle Thorndale?
Yes, ALDI USA and Lotus Bazar grocery stores are nearby, convenient for customers who want to combine dining at Chipotle with grocery shopping.