Brand Certified
Big Chicken
4.6(401 reviews)
Certified by Big Chicken • Mar 01, 2026
Business Details
1000 Premium Outlets Drive, Tannersville, PA
18372, United States
Certified by Big Chicken • Mar 01, 2026
(570) 293-9933
Certified by Big Chicken • Mar 01, 2026
https://www.bigchicken.com/
Certified by Big Chicken • Mar 01, 2026
About
Certified by Big Chicken • Mar 01, 2026
Fast Food RestaurantChicken Restaurant
With taste at the forefront, Big Chicken delivers a menu that fuses home-cooked childhood favorites with bold new flavors. Come try our signature dish Lucille’s Mac ‘n’ Cheese, just the way mom made it – but with a crispy Cheez-It® crust! Big Chicken aims to create a fun family haven that both comforts and delights
Location
Certified by Big Chicken • Mar 01, 2026
Hours
Certified by Big Chicken • Mar 01, 2026
Reviews
4.6
401 reviews
5 stars
311
4 stars
42
3 stars
24
2 stars6
1 star
18
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the chicken for being delicious, juicy, and well-seasoned, with many calling it the best chicken they've had.
Service
While some reviews highlighted excellent and friendly service, others noted issues with slow service and staff training.
Cleanliness
Feedback on cleanliness was mixed; some customers found the restaurant tidy, while others reported dirty bathrooms and unsanitary conditions.
Value
Several customers felt the pricing was high for the quality and portion sizes, with some expressing that the value was not satisfactory.
Atmosphere
The restaurant's atmosphere received positive remarks for being welcoming, though some noted it could be noisy.
- DMDru Mccabe1 day ago3.0Ehhh not horrible wierd staff didnt explain the menu or how to order correctly
- CHChip HowerFeb 22, 20265.0I came to the Tannersville location in a blizzard before closing and the staff was great. Great Food.
- JSJerry SchweigerFeb 12, 20265.0Customer service was fantastic, good was amazing.
- CJcui jingyuFeb 9, 20261.0The staffs are extremely rude! The hours show this place closes at 8pm. We arrived at 6:10pm. When we order our food, the staff told us the dinning area closes at 7pm and we have 40 minutes to eat. Our food is ready at 6:30m. The staff told us we CANNOT eat here because they are closing now. I asked why he told me they close at 7pm? He only responded 'you have to leave, we are closing'. I asked if they have paper plate? He said no. I asked again if he can give me something else like a paper box? He completly ignored me and walked away. This is a really terrible experience!
- AFAndres FelizFeb 8, 20265.0Big chicken in the Poconos was amazing. Our cashier Ty was wonderful. Please open a spot in Jersey City
Frequently Asked Questions About Big Chicken
Does Big Chicken accept reservations?
No, Big Chicken does not accept reservations.
What are the operating hours of Big Chicken?
Big Chicken is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Where is Big Chicken located?
Big Chicken is located at 1000 Premium Outlets Drive, Ste C13, Tannersville, PA 18372, USA.
Does Big Chicken offer pickup or delivery services?
Big Chicken offers in-store pickup services.
What type of cuisine does Big Chicken serve?
Big Chicken serves fast food with a focus on chicken dishes, including their signature Lucille’s Mac ‘n’ Cheese with a crispy Cheez-It® crust.
What payment options are accepted at Big Chicken?
Big Chicken accepts American Express as a payment option.
What is the dress code at Big Chicken?
The attire at Big Chicken is casual.
Where can I view Big Chicken's menu or place an order online?
You can view the menu at https://www.bigchicken.com/menu and place an order at https://order.bigchicken.com/.
Are there any shoe stores near Big Chicken?
Yes, there are several shoe stores nearby including New Balance Factory Store Tannersville, New Balance Factory Store, Johnston & Murphy, and Crocs at The Crossings Outlet.
What dining options are available near Big Chicken?
Nearby dining options include Romano's Pizzeria (Italian), Crepe Soleil (pancake house and cafe), Magic Wok (Chinese/Japanese), Auntie Anne’s (bakery), and Cinnabon (bakery and desserts).
Are there any places for customers to visit nearby for shopping or leisure?
Yes, customers can visit several nearby stores such as Yankee Candle, LOFT Outlet, Talbots Outlet, Brooks Brothers, and Five Below. For leisure, Barley Creek Taproom is a pub with a bar and golf course.
Brand Certified Facts from Big Chicken
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Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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