TM
Tony Montana
Dec 24, 2025
On Christmas Eve, when stress levels are high, businesses are packed, and most people are just trying to make it through their shift, I experienced something truly rare: genuine humanity. This review is dedicated to John, the General Manager at Domino’s Pizza, who went far above and beyond what anyone could reasonably expect — and turned a stressful situation into something I’ll never forget.
I had stopped by Domino’s to pick up a carry-out pizza, excited to grab my food and head home. What should have been a simple stop turned into a nightmare when I realized I had accidentally locked myself out of my car. No spare key. Phone in hand. Christmas Eve. Cold. Frustrating. And to make it worse, the store was extremely busy. Orders were flying, phones were ringing, customers were lined up — the exact moment when most people would understandably say, “I’m sorry, I can’t help right now.”
But John didn’t do that.
Instead of brushing me off or treating me like an inconvenience, John treated me with patience, dignity, and respect. From the moment I explained my situation, he genuinely listened. You could tell he cared — not just as a manager, but as a human being who understood how overwhelming and helpless it feels to be stuck like that.
Despite the chaos of Christmas Eve, John made time for me. He calmly assessed the situation and then did something I never expected: he gathered tools, explained everything clearly, and empowered me to get back into my car safely. He didn’t rush me. He didn’t make me feel foolish. He didn’t act annoyed. Instead, he encouraged me and reassured me the entire time.
Within 30 minutes, using the tools and guidance John provided, I was able to unlock my car successfully. What could have easily ruined my night turned into what I can only describe as a small miracle. And that miracle came from kindness — not obligation.
What stood out the most is how rare this kind of service is today. So often, people respond with indifference, excuses, or outright nonsense when something isn’t part of their job description. John did the opposite. He stepped up. He cared. He treated me like a person who mattered, not just another customer passing through.
And on top of all that — the pizza was still hot and tasted phenomenal. Even while helping me through a personal emergency, John never let the quality of service or food slip. That level of leadership sets the tone for an entire team, and it shows.
John represents everything customer service should be: compassion, professionalism, patience, and integrity. Domino’s is lucky to have a general manager like him. Experiences like this are the reason customers remember a place — not just for the food, but for how they were treated when it mattered most.
Thank you so much, John. You didn’t just help me unlock my car — you restored my faith in kindness during a stressful moment on a very busy holiday. God bless you. You’re truly the best.